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Acrobat for Windows and Mac: Installation and Licensing

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Stop forcing Acrobat DC to check for license so frequently - once a day is plenty

When I am at a slow internet connection, Acrobat DC frequently scans the internet to be sure my copy is properly licensed. Please turn that off! Once a day to check for a license is plenty. The user experience suffers compared to the old days when I owned my own copy of Acrobat Professional XI and it checked for the license on my computer - not in the cloud.

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Richard Martin shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminRavi (Admin, Adobe) commented  ·   ·  Report

    Hi Richard,

    Thanks for the writing up. We will definitely work to improve on this in future releases.

  • Richard Martin commented  ·   ·  Report

    Hello Ravi - Thanks for your reply, but please read my first post again. YES Acrobat was having "issues" related to slow internet. The server validation may indeed be happening in the "background", but the application halts or pauses if it doesn't receive validation quickly enough. I just tried to open PDF documents using Acrobat DC while 100% offline, and what you stated is correct - Acrobat continues to run if the network is not available. The problem appeared only when I was working from an INTERMITTENT and SLOW WiFi/internet connection. Please reconsider my suggestion that Acrobat's server validation only take place once a day, or once each time the application is first opened. It makes no sense to keep checking, checking for validation, 20 or 30 times each hour when the validation was just confirmed when the app was opened.

  • AdminRavi (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Thanks for sharing your concerns with Adobe.
    Acrobat do try to validate the license from server, if network is available. Acrobat will still continue to run if the network is not available. The server validation is done in background without interrupting the users workflows.

    Please let us know if you are facing any issues using Acrobat due to this.

    Regards