Change the "update" button to "upgrade"
While installing Photoshop and Lightroom today, the installation screen showed that I had an existing install of Acrobat DC. I've never heard of Acrobat DC... so I assumed it must be part of the Acrobat system - and I elected to update the installation by pressing the "update" button. Unbeknownst to me, it uninstalled my Acrobat Pro XI and installed a trial version of Acrobat DC. I called the Support Line and waited AN HOUR AND A HALF to speak to a tech support representative to find out how to revert back to my Pro XI. By the time I got to speak to someone, I had already uninstalled the program and reinstalled Pro XI - but missed a dinner appointment with friends because I was dealing with this issue.
I suggest you change the "update" button to "upgrade", as I'm sure I'm not the only one who has been inconvenienced by this.
Douglas Quance
shared this idea
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AdminRavi
(Admin, Adobe)
commented
Hi,
Apologies for the trouble you had. Acrobat DC won't uninstall Acrobat XI if you are using a serial key for Acrobat XI. Please confirm if you have a serial key for Acrobat XI or you have a subscription.