Settings and activity
31 results found
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17 votes
An error occurred while saving the comment -
23 votes
An error occurred while saving the comment 
AdminShashank Jain
(Admin, Adobe)
commented
Hi Janine, thanks for reporting it. We already have a limit to appearance of any prompt to help users better get navigated or use our Acrobat. Do you have any reference which specific pop-up you are referring here by attaching a screenshot, It will help us fix the issue specifically that is appearing repeatedly.
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1 vote
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Thanks Tiffany for the feedback, I will pass on this to the team to take a deeper look into it to see if there is a way in new UI to achieve the same and log a internal ticket to get it prioritised.
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2 votes
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi Sophia, in the attached screenshot, you can click on left hand side top bar hamburger icon with label Menu - you will find the options in that. Pls check once and let me know if you still require some help to locate any.
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1 vote
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi John, Thanks for your feedback, There is a space between Create button and "..." three dots, from where you can grab the window.
could you pls attach a screenshot or a screen recording if possible to help understand in detail the problem.
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1 vote
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi Lead. - could you please elaborate your problem, as per my understanding, Bookmarks panel doesn't opens up automatically in Acrobat and you have to click on Bookmark Icon in a document to see the bookmarks.
Could you pls attach screenshot also once to let us understand what exactly you want to remove? Thanks.
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2 votes
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi Aaron, a) is restarting Acrobat helping you in this case or is this persistent. b) are other toolbars also blank? c) Could you please share the Acrobat version with me once.
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1 vote
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi Glenn. There is an option in Preference, which can allow users to open pdf s in separate window rather than tabs. You can find it in Preferences->General. Pls let me know if you're not able to locate.
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1 vote
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Thanks for sharing this problem screenshot. Few questions:
1. Is Edit panel blank consistently? Does re-launching helps in getting it away?
2. Can you pls share your OS details and Acrobat build number ?
3. Are other panels beside Edit are also blank? (such as Convert, etc)
4. What's the workflow you tried and you see Edit pane blank?
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2 votes
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Hi Trevor,
Few questions:
1. Why do you want to disable New Acrobat? Is there any specific problem you're facing using the New Acrobat - pls let us know
2. Every fresh install may launch new UI. What happens when you click on Hamburger (Menu) and Click on Disable New Acrobat? IS there some error that you encounter?
3. Which OS are you one? and if you can share the Acrobat version from Help Menu once.
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43 votes
An error occurred while saving the comment AdminShashank Jain
(Admin, Adobe)
commented
Prima facie - We really appreciate that you took out time and share feedback.
Also, we acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.
Just wanted to highlight some goodness of the New interface :
-> Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.
-> Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,
For example, all tools that allow content, page & file level edits can be found under one action based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert” and so on.Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks
Also, want to highlight that we are working on incremental feedbacks of the users, such as below where left panel bar (referred as Quick tool bar) is permanently positioned - will with the upcoming release would be Draggable so that it wont obscure part of the document.
Also, team has worked on customisation as well - you can easily regroup tools in All tools as per your convenience.
Earlier hamburger without any label was difficult to locate - hence team put a label with "Menu" for easy discoverability.
With upcoming release: contrast related difficulty in locating disable and enable state we are providing a resolution where it would be now easier to locate the state.
For any accessibility bug pls let us know any screen reader that is not working at your end - we will get it prioritised - rest assured with upcoming release we have fixed certain accessibility related issues and are still on our way to fix the remaining ones. We'll be happy to prioritise the specific ones in new interface that you'll share with us.
and still In case any of your critical workflows are impacted, you have an option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.
again really appreciate for your feedback - we really look forward to have your feedback to enhance new interface if you face any issues. Thanks again.
Hi Jesse, thanks for reporting it. We already have a limit to appearance of any prompt to help users better get navigated or use our Acrobat. Do you have any reference which specific pop-up you are referring here by attaching a screenshot, It will help us fix the issue specifically that is appearing repeatedly.