New Acrobat Interface
My Idea is this: stop wasting precious developer time fixing things that AREN'T BROKEN! Geez, who wants to learn an all-new interface in in order to do the same work they've always done? Geez, you people have lost touch with reality. Software is supposed to support the users, making their productivity higher, and easier. Changfing interfaces does not do that Thank God someone was smart enough to include a Disable option! But you should have saved your energy for something important. Because all that time and effort making a less useable interface for me was a complete waste. Blind users have a touch enough time with your software. Why are you making things HARDER??????
Nuno Castilho commented
@Shashank Jain sorry but that's just not the case. The interface is objectively worse. It doesn't improve productivity and doesn't look better or decluttered. This is not a case of hating change, but that you guys made it palpably worse for no good reason.
People have been telling you this over and over. It appears as though you need to see it through less subscriptions...
Thorin Schmidt commented
Shashank Jain, that was a noble effort. Unfortunately, we are not idiots. Claiming that something is an "improvement" does not magically make it true. You reskinned the interface to make it look more like a mobile app. You thinki your future is with smartphones and tablets. Or rather, your money-mongers see that mobile platforms are "under-utilized" and so you think making Adobe look mobile, suddenly new subs will start pouring in. Meanwhile, you are alienating your core users. Did you foolishly learn nothing from Bud Light? Alienating your base while going after some mythical "new market" that likely isn't there to begin with, is just going to sink you.
E for effort dude, but next time, tell us the real story instead of Marketese and whitewash.
AdminShashank Jain (Admin, Adobe) commented
Prima facie - We really appreciate that you took out time and share feedback.
Also, we acknowledge that the new Acrobat represents a notable change, however we hope that as you get familiar with the new interface, you can be more productive & get more out of Acrobat.
Just wanted to highlight some goodness of the New interface :
-> Provide a simplified viewing experience that helps reduce clutter & optimise it for most used PDF actions that are relevant while viewing a document.
-> Easily allow users to discover PDF tools they need by ensuring tools are intuitively grouped and a click away,
For example, all tools that allow content, page & file level edits can be found under one action based verb called “Edit”; tools that allow converting files to & from PDFs can be found under “Convert” and so on.
Most importantly, the new interface enables users to effortlessly move between different PDF tools to complete their document related tasks
Also, want to highlight that we are working on incremental feedbacks of the users, such as below where left panel bar (referred as Quick tool bar) is permanently positioned - will with the upcoming release would be Draggable so that it wont obscure part of the document.
Also, team has worked on customisation as well - you can easily regroup tools in All tools as per your convenience.
Earlier hamburger without any label was difficult to locate - hence team put a label with "Menu" for easy discoverability.
With upcoming release: contrast related difficulty in locating disable and enable state we are providing a resolution where it would be now easier to locate the state.
For any accessibility bug pls let us know any screen reader that is not working at your end - we will get it prioritised - rest assured with upcoming release we have fixed certain accessibility related issues and are still on our way to fix the remaining ones. We'll be happy to prioritise the specific ones in new interface that you'll share with us.
and still In case any of your critical workflows are impacted, you have an option to switch back to the old UI from the “Menu” on the top left corner on windows, and View Menu on MacOS.
again really appreciate for your feedback - we really look forward to have your feedback to enhance new interface if you face any issues. Thanks again.
Bevi Chagnon | PubCom.com commented
There are so many shortcomings and problems with the new 2023 GUI interface. Here are just a few:
1. Swapping left and right-hand panels for no reason. This does not improve anything for users. It just makes them change everything they do during the workday.
2. Functions are indicated by random icons. We learned from software development in the 90s that icons don't work across different populations. Users have a difficult time figuring out what the heck they mean. Give text labels.
3. The left panel is permanently positioned on the screen and obscures part of the document below. Seriously Adobe, WTF.
4. The entire menu/panel system can't be customized, moved, or docked.
5. Hamburger menus (those obscure 3 horizontal lines) are used on mobile interfaces to collapse menus. They are totally unnecessary and inappropriate on desktop interfaces. Give people real menus with real names. "Menu" is not accurate, either. What are the names of the other 2 menus to the right? Menu 2, Menu 3?
5. The new interface is inaccessible for those with disabilities who use assistive technologies, especially screen reader users. Adobe has seriously violated its VPAT with governments and corporations worldwide who are required by law to provide accessible work environments and tools.
6. Grey on Grey is not an accessible color scheme. Can't tell if some icons are active or disabled. Those with low vision can't discern the icons.
7. Digital signatures, Document Cloud (where Adobe stores your files by default), subscriptions, and accessibility all have reported major problems for the past few years...but rather than fix these critical problems, money was instead spent on rearranging the deck chairs on the Titanic.
As long-time PDF consultants, my firm has found that the majority of customers are professionals who use Acrobat for their jobs. These are not "casual" users. And they are using desktops/laptops with full screens, not mobile devices to do their jobs.
They have developed actions and scripts to automate processes on dozens, hundreds, and even thousands of PDF files every day. These industries include print, prepress, graphic design, accessibility & remediation, accessible forms, variable forms, variable printing, data validation, financial institutions (think of all those bank statements every month!), health care, investment and finance, and manufacturing.
Dramatic GUI changes like 2023's completely change how these automated processes work...if they still work at all.
The cost to these industries to correct the now-broken processes — brought on by Adobe's whimsical design idea — is appalling. If I was a major corporation hit by this unnecessary expense, I'd ban Adobe products from my company.
There are now many reputable competitors to Adobe Acrobat: See:
Calling this Acrobat's "Modern Viewer" is a form of gaslighting us customers. It's not modern at all — 30 years ago, using icons failed in software and web interfaces, and it's failing again with Acrobat 2023. Sometimes retro isn't good, especially retro user interfaces. Please don't attempt to bring back disco, old-fashioned TVs, polyester suits, rotary phones and VHS tapes as being "Modern," too.
Ditch this "Modern Viewer" and instead give us a working tool to get our jobs done.
1. Revert the interface back to what it was.
2. Fix Acrobat's bugs.