Settings and activity
4 results found
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1 vote
Andres F. Cathalifaud
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1 vote
Hi Andres,
Great to hear that the issue has been resolved at your end.
Thanks for the update!Regards,
ArvindAn error occurred while saving the comment An error occurred while saving the comment Andres F. Cathalifaud
commented
Hello Arvind. The issue was gone for a couple of days and then it came back. I could send you another screen capture but the symptoms are the same: The flyout menu only shows to "Set Status" but not past that, no sub-options to pick from. The first time the bug came back, it was solved after restart of Acrobat. Later it returned BUT now it won't go away anymore. I did a full uninstall and reinstall of the app but that changed nothing, nada, zilch. The bug is here to stay, it seems.
An error occurred while saving the comment Andres F. Cathalifaud
commented
MacOS 10.15.7 (19H1417)
iMac Retina 5K, 2020
3.6 GHz 10-Core Intel Core i9
72 GB 2133 MHz DDR4The issue persisted even after two complete system restarts, yesterday.
My plan was to reinstall the app all over again IF the issue was still there today.
Luckily (and strangely), the problem “went away” overnight and now the Comment tool is working as expected. One of those computer “flukes” that should not happen but do all the same.Andres F. Cathalifaud
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2 votes
An error occurred while saving the comment Andres F. Cathalifaud
commented
Thanks for your suggestion, Arvind! The issue was alive and well this morning so I followed your instructions: complete success. (Incidentally, related to a certain team "next doors", launching Acrobat and then opening a PDF is what I usually do as I see "problems" if I launch the app from a PDF so, I don't do that anymore. The same thing happens with InDesign. If I launch the app from an .indd file... Not a "happy thing". Coincidence? Conspiracy? ... ;-). Thanks again. I'm sure your team will be able to fix the issue. A.C.
Andres F. Cathalifaud
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2 votes
Hi Andres,
Can you elaborate on the behavior here:
1. What happens when you open a PDF with Acrobat? Does it trigger two instances of Acrobat.
2. When you just launch Acrobat from finder, does that also trigger two separate instances.Thanks
An error occurred while saving the comment Andres F. Cathalifaud
commented
Oh. If I launch Acrobat by double clicking the very App icon, only one Acrobat will launch.
The error also occurs sometimes when I open a single PDF and two Acrobats try to lunch at one. That causes neither one to run properly and the only way out is Force Quit them both.
Both instances lead to the same application in the same folder or directory: User/Applications/Adobe Acrobat DC/Adobe Acrobat.app
An error occurred while saving the comment Andres F. Cathalifaud
commented
Hello. This may happen in one of two ways (by now, I've got plenty of experience with the symptoms). I open a PDF and all is well. I try open another one (double click, from the Finder) and nothing happens. I check to se the status of Acrobat and I notice two instances open in the Launch bar. The Force Quit window shows two Acrobats: "Acrobat Pro DC" and another that may be called the same or "Adobe Acrobat". The Activity Monitor also shows two instances running concurrently.
When two Acrobats are running, I cannot open another PDF until I Force Quit one or the two.
I have shared in the Acrobat Forum screen captures that show some of what I described above. I can send this to you separately if you'd like.
To clarify even more: I only have one Acrobat installed (no additional older or Reader versions). This is behavior that is random (I cannot duplicate it on purpose) BUT I see in two other Macs (so, not isolated). It looks like other users have reported the same or similar as well. Thank you.Andres F. Cathalifaud
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Hello Jean-Claude. I got a separate email from Arvind (the Admin); the Acrobat team already identified the issue and is working on a fix. Hopefully we'll have a fix soon...