Dear Adobe Support Team,

I hope this message finds you well. I would like to report a major issue with Adobe Acrobat Pro related to password-protected PDFs and the inability to use commenting and highlighting features on mobile devices. This issue is affecting a significant portion of users, as mobile devices and tablets have become the primary means of accessing PDF files.

Issue Description:
When a PDF file is password protected using Adobe Acrobat Pro, and the "commenting and highlighting" option is set to "enabled" in the document's security settings during its creation, there is a critical problem. While users on PC with the free version of Acrobat can comment and highlight the document as intended, those on the mobile version of Acrobat cannot utilize these features. This restriction persists even though the functions were enabled in the document's security settings when originally created in Acrobat Pro.

Impact:
Given that a large majority of users access files from mobile devices and tablets, this issue is causing a significant inconvenience and hindrance in their workflow. It prevents them from effectively collaborating and annotating PDF documents, which is a crucial feature in many professional and educational settings.

Request:
I kindly request that Adobe's development team urgently address and fix this issue. It is essential that users can access the full range of features, including commenting and highlighting, on both PC and mobile versions of Acrobat when these options are enabled in the document's security settings. This will enhance user productivity and ensure a seamless experience across all devices.

I believe that resolving this issue promptly will greatly benefit Adobe Acrobat Pro users and enhance their overall experience with the software.

Thank you for your attention to this matter, and I look forward to hearing about the progress on this critical fix.

Best regards,

Josh V.