113 results found
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Adding more than one template
Please can we attach more than one template to an e-sign document! We used to be able to attach a few, whereas now I get an error message when I try to attach more that one. This will hugely influence whether our company can continue to use Adobe!
1 voteHello,
We are sorry you are having issues with the new update, we will consider your feedback for future updates.
Thanks,
Sign in Acrobat Web Team
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Tap & Sign?
My customers are confused by the button to complete signing the documents that we send them. They don't understand that in order to complete the signatures, they have to click or tap on the "Sign" button at the top of the page. I think it would be more simple to change the word on the "Sign" button to "Click to Complete Your Signature" or Click to Finish your Signature" or "Finish" or "Complete" and to move the button to the bottom of the document, which for most other e-sign services, is the most logical location.
3 votesHello Melinda,
We really appreciate your feedback and will considerate for feature updates.
Thanks,
Sign in Acrobat Web Team
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Feature / Capability missing after update
I'm guessing you recently in the last few days did an update to the E-Signature feature. In my opinion, you significantly broke the product. I have documents where I use "fields" to identify and quickly setup intent. Those no longer work. Here's an example: {{Siges:signer1:signature}}. This used to setup the field without my intervention. I also don't see the ability to
manage the size / shape of the fields. I now have to drag each and BTW, it's not easy to put the mouse in the EXACT spot you want. I'm very dissatisfied.1 voteWe are sorry you are having trouble with this feature and we appreciate your feedback. In Acrobat web you can go back to the previous version with the following steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
Please let us know more details about this issues.
Thanks,
Sign in Acrobat Web Team
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Actualización de versión dificulta el envio a firma
La actualización en la solicitud de firmas electronicas tiene cambios que no ayudan en agilizar el proceso de envio a firma, Por el contrario genera mas demora, tengo dos temas especificos, en la selección de correos tengo que ingresar uno por uno y tengo que dar clic en la opcion agregar destinatario, en la versión anterior copiaba y pegaba la lista de correo y listo. el otro punto complicado esta en la seleccion de firmas para agregar los recuadros, tengo que desplegar una lista o agregar campos y luego darle clic para cambiar el destinatario, en la versión anterior solo…
1 voteHola,
Lamentamos que este teniendo problemas con esta actualización y agradecemos sus comentarios. Los tomaremos en cuenta para futuras actualizaciones.
Puede regresar a la versión anterior si sigue los siguientes pasos:
- De click en la foto de su perfil
- Seleccione configuración
- En la sección "Configuración de firma electrónica" desmarque la palomita de la casilla
- De click en Guardar y espere la confirmación
Ahora todos los nuevos borradores de acuerdo que cree a partir de este cambio se crearan usando la versión anterior. Esperamos seguir recibiendo sus comentarios sobre las futuras actualizaciones!
Gracias,
Sign in Acrobat Web Team
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Old version WAY better than New
Whatever update you guys did is absolutely brutal. Took me over an hour to get 2 documents signed.
I would like the old version and please do not make the new version mandatory.
Old version worked perfectly fine. I am unable to go back to the old version even when I click it off in settings.
Most of the time the document will not load up. Saying formatting of file is wrong when the document being uploaded is an adobe PDF. Make it make sense for me.
Old version 100% and I know I am not the only one here.
1 voteHello Caden,
We are sorry that you are having trouble with the new update. Can you provide more information about this issue? For example if you are trying to see the old version in an already existing agreement draft with the new experience? Or if you are trying to create a new agreement and you don't get the old version after unchecking the setting? also, the steps you follow and any other information like the exact error you get when uploading the PDF will be really helpful for us.
Thanks,
Sign in Acrobat Web Team
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Glitch found
Hi, glitch found. It's hard to figure out where to submit glitches to. I've attached a screenshot from adobe sign
2 votesHello Eric,
We appreciate you reporting this issue to us. Could you provide the steps you use to reproduce this issue?
Thanks,
Sing in Acrobat Web Team
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Not convenient.
It does not make sense that I can not change the recipient back to someone who was previously a recipient on the agreements.
1 voteHello,
Could you provide more information about your concern so we can help you? We appreciate your feedback and will take it into account.
Thanks,
Adobe Acrobat Sign Team
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Fill boxes moved in extension
When I open files in the extension on Chrome, the boxes to fill in the forms are not where they should be. If I open the same file in firefox (no extension) the boxes are where they ought to be.
It will only let me attach one file, so I've shown what it looks like with the extension in chrome.1 voteHello,
We are sorry that you are having trouble with this feature. We appreciate your feedback and will take it into account.
Thanks,
Adobe Acrobat Sign Team
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Missing Hebrew characters
When using e-sign and filling the form with Hebrew character, after downloading the pdf file the Hebrew characters disappear.
In the attached file I have filled the two middle columns.1 voteHello Harel,
We are sorry that you are having problems with this feature. We appreciate your feedback and will check this issue.
Thanks,
Adobe Acrobat Sign Team
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Adobe Sign Addition Feature
I'd like a form field for an Adobe Sign template that can add numbers from other fields. e.g. I want people to fill in an expense report with Adobe Sign, but they are bad at math, so I want it to add the subtotal columns they fill in to automatically create a total, like I could in an Excel sheet.
1 voteHello Chelsea,
We appreciate your feedback and will consider it for future updates.
Thanks,
Adobe Acrobat Sign Team
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Signature drawing box
Hi
This platform could really benefit with a drawing box for signatures. When assigning a doc to someone if they need a witness signature they are unable to complete it without changing all signatures.
1 voteHello Alexcia,
Thank you for your feedback. We will look into it.
Adobe Sign Team
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Less Pop-ups
The windows that pop up with suggestions of features I should try are much too often. If I click away from it once, it should not appear the next time I am on that page.
2 votesHi Sarah,
Thank you for your feedback, we will consider your suggestion.
Adobe Sign Team
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text to sign
provide text to sign option. where I can have a link texted to my client who will then open the document to sign
1 voteHi Diana,
Thanks for the feedback. We'll review your request.
Adobe Sign Team
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Hebrew fields not available on downloaded copies.
Bug report: when using the online pdf fill & sign tool, I filled a form and signed it. When I downloaded it, I discovered all signatures and filled data was OK, except fields filled with Hebrew text. English or numbers were OK. Since this was a government issued form, the only acceptable language is Hebrew and I wasn't able to fill it. Note that the Hebrew text was saved and appeared online fine - it's the downloaded version that was faulty.
2 votes -
SMS Text Please
Please allow us to send a text link to customers to get signatures. DocuSign has this and is worth switching to get faster results from my customers.
1 voteHello,
Thanks for your feedback. We will review your request.
Thanks,
Adobe Sign Team
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Fill and sign convoluted and ineffective
Unable to sign without opening in app.
Unable to open in app without downloading and creating a copy.
Do not understand the function of cloud based sign and share if I have to jump through ten million hoops to sign online.0 votes -
Audit report to include message text
Include the e-signing message text (that is included with the email notifications) into the audit report, so that it provides the complete "picture" of events.
1 voteHi,
Thanks for your feedback. We will review your request.
Thanks,
Adobe Sign Team
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Request E-signature change
The "Request E-signature" has been changed as of 6/11 to open a window prompting file upload. Not all actions start with a file upload, often it is with a template. Even though the new system offers that too, it is not efficient because you can load only 1 template at a time and have to click around to achieve what you need. The previous system was much more efficient. Please revert to the way it was. Thank you!
2 votes -
No ability to add comments?
When using Adobe sign. Is there anyway for a signer to add comments before adding their signature? This would vastly improve the functionality as opposed to just adding a signature.
1 vote -
Need way to amend signed documents
Adobe Sign is great for my business, but I have one major problem: the inability to update/amend a signed agreement. Example: I noticed one box left unchecked by mistake on an agreement. I would like to be able to submit this agreement to the signers to both initial / sign off on the amendment and then update the one missing box. As it stands now, I have to re-do the entire document. It is a huge pain and creates complications due to duplicate documents.
2 votesHi,
Thank you for your feedback. We'll look into this.
Adobe Sign Team
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