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51 results found

  1. Opens Blank in Cloud | Fine in Local Reader

    This file, attached, when I try to open it in your web editor or in the Edge Browser extension, it just shows up blank. I can resave it, I can compress it, I can't search it. But even after resaving or compressing I can't see anything in the document unless I open it up in 1) your offline DC reader, or anyone else's PDF reader, including Edge's own PDF extension/viewer.

    Just figured you might want to know about the issue. I'm not too worried about it, but ya'll might want to use the document for internal troubleshooting.

    ~ Thanks !!

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Eric, 

    Thank you for contacting us. We tried with the file that you shared, but it's opening fine for us. Can you please try again and share the screenshot of the issue faced ? 

    Thanks,

    Harshpreet

  2. Automatic skipping slides

    I'm finding it impossible to review a presentation as it skips through the slides automatically, faster than I can even read them. I have no control over this. Multiple presentations are doing this. Sometimes it skips through two slides for every one click, and sometimes it blows through 50+ pages.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi James, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better :

    1) Is it happening for all files or with any specific document only? If possible, kindly share a sample file with us.

    2) Share the screenshot or description of what exact issue you're facing in opening the ppt file.


    Hope to hear from you soon.


    Thanks,

    Harshpreet

  3. 印刷する再のエラーが出る

    MacOS 12.4でPDF Viewerで印刷するとか習っずエラーが起きる。
    改善してほしい。

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hello, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Is it happening for all files or with any specific document only? 

    2) Share the screenshot or description of what exact issue you're facing in printing the PDF file.

    Thanks,

    Harshpreet

  4. ZO VRESELIJK SLECHT. NIET te gebruiken.

    Zo VRESELIJK SLECHT. Niet te begrijpen en onwerkbaar.

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Chris, 

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:

    1) Share the screenshot or description of what exact issue you're facing.

    2) Are you facing the issue on all files or any specific file ?

    Thanks,

    Harshpreet

  5. Can't select text on PDF's Adobe online

    Why on earth would I want to use Adobe online when it doesn't even let me select text from a PDF unlike opening it with Edge or Chrome PDF viewer

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Trevor,

    Thank you for contacting us. Can you please apprise us with the following information to assist you better:


    1) Is it happening for all files or with any specific document only? Will it be possible to share a sample file with us? 


    2) The device configuration that you’re using (OS and Browser name)


    Hoping to hear from you soon.

    Thanks,

    Harshpreet

  6. Compressing files - Text Issue

    Hello.

    Some of the students at our institution are having issues reducing the size of files exported from Turnitin. There seems to be an issue with the font conversion (see attached file)

    Are you able to advise?
    Paul

    1 vote

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    Need Info  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Paul,


    Thanks for reaching out to us. Can you please share original file with us if possible? We can investigate it further and get back to you.


    Thanks,

    Shweta


  7. Document won’t appear on my iPhone.

    I can’t see my document, although I linked the Adobe doc with my Apple ID.

    1 vote

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  8. Dosyayı açamıyorum

    Bu simgeler ne anlama geliyor

    1 vote

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Demir Erzurum,

    Thanks for reaching out. To assist you more, we would need a screenshot of the icons that you are talking about. Can you please share the screenshot ?

    Regards,
    Harshpreet Kaur

  9. Adobe breaks down

    I can't copy text from a PDF all of a sudden. Irritating doesn't even begin to describe my feelings right now.

    What is going on with Adobe???

    0 votes

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi Pastor David Waterstradt, 

    Thanks for reaching out and apologies for inconvenience caused. Is the issue happening on one document or reproducible on other documents as well on your side? Is it possible to share the file with us to look into this further?

    Regards,

    Harshpreet

  10. Emoji Issues

    the compressed file put black squares around all of my emojis. other online compressors don't do this.

    0 votes

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  11. Katastrof

    Hela upplägget är värdelöst.. är inloggad på vårat "adobe" men det fungerar inte att klicka på en PDF och få den öppnad, utan FÖRST öppnat programmet sedan skall jag leta efter filen... katastrof dåligt!

    0 votes

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    Need Info  ·  AdminHarshpreet Kaur (Admin, Adobe) responded

    Hi, 

    Thank you for contacting us. To assist you better, can you please apprise with below information ?

    1. Are you using Acrobat on Web or Arobbat desktop?
    2. Steps of workflow, that you are trying to perform

    Regards,

    Harshpreet

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