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Acrobat Web

Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Please provide the following information. You can post a new idea or search for ideas already submitted.

For a new feature request:

  1. Brief title
  2. Description of desired feature
  3. Why the feature is needed

For a new bug:

  1. Brief title
  2. Steps to reproduce the issue
  3. Environment (OS, other related application versions, etc.)
  4. Expected result
  5. Observed result

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UserVoice is a third-party platform for product feedback. The Adobe Acrobat DC team regularly reviews ideas and incorporates them into product planning discussions. We can’t guarantee specific features or development timelines, but we read every suggestion and respond where we can. Please note that feedback is voluntary, and if you provide feedback, you give Adobe the right to use it without restrictions.

For all other questions and discussions, visit the Document Cloud PDF Services Community. 


Acrobat Web

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188 results found

  1. Make instructions clear and updated.

    Yo, why is your product so difficult to use? Come on, I'm wasting so much time.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause.

    We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  2. FIX YOUR APPS

    Your software is *. When I open Adobe Sign the app goes to some stupid web based acrobat that can’t open any files and is useless. For the amount of money I spend on your service it should not be this idiotic or frustrating. FIX YOUR * SOFTWARE!!!!!

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Harold,

    We are sorry that you are having issues with this feature. Could you provide more information about it? For example what are the steps you usually do to trigger it, the type of file that you are using, also any screenshots or video will be really useful.

    Thanks,

    Sign in Acrobat Web Team

  3. Save filled in pdf "bug"

    So I filled in a PDF but got something wrong, and now I have to pay to fix what i filled in or do it all again? Nice way of convincing people to join another subscription.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Jose Pedro,

    We are sorry you're experiencing issues with the feature. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs when you upload a file to Acrobat Web or is it happening on the Desktop app? Any additional information that you could provide will help us address this issue as soon as possible.

    Thanks,

    Sign In Acrobat Web Team

  4. Efile does not load document

    Why does your esign continue to not load. It is so frustrating

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Janine,

    We would like to know if you are still facing this issue? It will be really helpful if you provide more details so we can fix it.

    Thanks,

    Sign in Acrobat Web Team

  5. Datum Autocomplete

    Autocomplete für das verdammte Datum funktioniert nicht richtig. Es ist schon das zweite Mal das ich aus Versehen Partnern Dokumente mit dem falschen Datum geschickt habe. Warum die Funktion haben, wenn es nicht das heutige Datum als default hat?!

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminDavid Murillo (Admin, Adobe) responded

    Es tut uns leid, dass Sie Probleme mit der neuen Funktion haben. Wir untersuchen Ihr Problem und sammeln weitere Informationen, um das Problem besser zu verstehen. Könnten Sie uns in der Zwischenzeit bitte weitere Informationen zu dem Problem mitteilen, mit dem Sie konfrontiert sind? Dies hilft uns, schnellstmöglich eine Lösung zu finden.

    Danke,

    Melden Sie sich beim Acrobat Web Team an


  6. Sign button hidden by language overlay

    Button hidden when trying to sign document.

    The language overlay at the bottom of the document is blocking the button that needs to be pressed in order to submit a signed document.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello,

    We are sorry you are having trouble with this feature. Could you provide a screenshot of the issue so we can understand it better?

    Thanks,

    Sign in Acrobat Web Team

  7. Seitenbegrenzung E-Signaturen anfordern trotz Adobe Pro

    Guten Tag,

    trotz Adobe Pro ist die Seitenzahl bei E-Signaturen anfordern auf 25 begrenzt.

    Siehe Anhang

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Janik,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, is it possible for you to share the file you are having issue with? So we can fully identify what the issue with the file is?

    Thanks,

    Sign in Acrobat Web Team

  8. No se puede descargar documento para firma electronica. Document not supported

    No funciona la firma electronica, me puedes ayudar, no carga el documento, contesta incompatible con firma electrónica.
    Gracias
    Magdalena

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Gonzalo,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  9. Text disappears

    No idea. But when I sometimes save everything and come back, some parts of the document just disappear.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Mykyta,

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.

    In the meantime, could you please provide us with more information regarding this issue? Like, which tool are you using to send documents? And what are the steps that been causing you the issue?

    Thanks,

    Sign in Acrobat Web Team

  10. does not work

    not letting me see my documents in progress

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminAnonymous (Admin, Adobe) responded

    Hello Andrea,

    Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, could you help us providing more details, to troubleshoot this issue.

    Thank you for your patience,

    Sign in Acrobat Web Team

  11. e-sign not working

    i can not sign (e-sign) on my pdf file

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Michael,

    We are sorry you are having trouble with this feature, could you provide more information about this issue?

    • Is it only with that specific file? Could you provide it?
    • What steps do you use before encountering this issue?
    • Do you see any error or dialog on the screen when this issue happens?

    Thanks,

    Sign in Acrobat Web Team

  12. Stop trying to sell me your products

    I do not want to buy new products or services, I do not want to be jerked around trying to access the product I have a license to, I do not want to have to hunt for access to the product I have a license to, I want to be placed directly on a screen where I can select from the products I have a license to, and I want to be able to access it with one click. quit trying to sell me stuff, give me immediate access to Adobe sign so I can get documents out ASAP without…

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hi Nicholas,

    We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible send us a screen shot to understand this behavior better? And we will gladly work on it as soon as possible.

    Thanks,

    Sign in Acrobat Web Team

  13. cant use signature and change the name

    make it work right

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Kali, 

    We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Meanwhile, would you be so kind to explain the issue a little bit deeper? Or if it's happening only with one document, could you please share it with us?

    Thanks,

    Sign in Acrobat Web Team

  14. You need to fix this **** E-sign!!! It's terrible!

    Sorry, but your E-sign is absolutelly ****. Ok, my internet is not very good today, but I spent more as 4 hours and at least I find, that your e-signature is.... Sorry, good luck.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hi Velga,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more details regarding the issue you are having? For example if you are seeing an error or the page not loading or anything you deem important for us to know will really help us.

    Thanks,

    Sign in Acrobat Web Team

  15. crashed , unable to correct error, unable to send out e-sign with correct version

    the e-sign feature is a complete failure.
    I tried several times to correct the same error, saved to both adobe cloud, and computer, nothing ever changed, sending E-sign request to my contractor only results in a bunch of waste emails. It's a waste of time, and it makes people who use it doubt themselves.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Ruiting,

    We understand you are encountering some trouble with Request e-signatures. We apologize for any inconvenience this may cause. Could you provide more details about this issue?

    Thanks, 

    Sign in Acrobat Web Team


  16. Just Rubish to use. I want to cancel it today

    this produce is rubbish

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ronda,

    We are sorry you are experiencing trouble with our product. We'd like to know what the issue is that that makes you want to cancel our services. We are always happy to help!

    If you have any further questions or concerns, please do not hesitate to contact us.

    Thanks,

    Sign in Acrobat Web Team

  17. Verkkolomake ei palaa lähettäjälle

    Hei,
    olen lähettänyt verkkolomakkeita allekirjoitettavaksi. Lomakkeet lähtevät minulta, mutta eivät tule takaisin: jukka.saikkonen@autotallit.fi?

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Jukka,

    We are sorry you are experiencing trouble with this feature.

    Please check your email's spam folder to verify the agreements are not being sent  there by mistake.

    If you are not able to find them, please check an already sent agreement in the Acrobat web page, to verify if it has already been signed or not, because an email is sent to the sender only when the document has been signed by any recipient, and when it's fully completed too.

    You can visualize this, following the next instructions:

    1. On the Main page click the "Documents" tab on the top left corner
    2. Click "In progress" under Agreements
    3. Find the agreement you want to do a follow up on, and click on it
    4. On the right hand panel that pops up, scroll all the way down
    5. You will find the "Recipients" section
    6. An email should've been sent to you if…

  18. Not opening document

    my Adobe reader is saying that it wont open and some features wont work. It wont open my file at all. if it does it says its blank.

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Ronda,

    We are sorry you are experiencing trouble with this feature. Could you please send us the document you are trying to open? And we will try and replicate this issue to do a further inspection on the matter.

    Thanks,

    Sign in Acrobat Web Team

  19. Imposible to remove a cross that was my signature before the import

    J'ai une enorme croix à la place de ma signature dont je n'arrive pas à me débarasser

    1 vote
    0 comments  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminJose Carlos Lozano (Admin, Adobe) responded

    Hello Florian,

    We are sorry you are experiencing trouble with this feature. 

    Would you be so kind to explain the issue you are facing a little bit deeper? That'd be really helpful for us to have a better understanding of the problem. 

    Also, it'd be great if you could provide the document as well.

    Thanks,

    Sign in Acrobat Web Team

  20. Update Glitches

    The new update is awful! The text does not auto-size anymore so you can't see the full text in the form fields and my templates are now not working properly.

    2 votes
    1 comment  ·  Fill & Sign  ·  Admin →
    How important is this to you?
    Need Info  ·  AdminMariana Guzmán (Admin, Adobe) responded

    Hello Victoria,

    We are sorry you are having trouble with this update. Could you provide more information about ? For example:

    • The steps you do to encounter this issue
    • The templates that are not working properly 
    • Any other information that you might deem important 

    Thanks, 

    Sign in Acrobat Team

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