5 results found
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No puedo enviar recordatorios
No me está permitiendo mandar recordatorios manualmente para firmas
2 votesHola Ximena Figueroa,
Lamentamos que estes teniendo esta dificultad, apreciamos tus comentarios y tomaremos en consideración.
Actualmente, tras preparar un documento y desplegar la ventana de "Revisar y Enviar", en esa ventana se puede modificar la frecuencia de los recordatorios que se le envían a los destinatarios. Posteriormente, tras enviar y hacer click en "Hacer seguimiento del acuerdo", te va a desplegar un menú a tu mano derecha, en "Recordatorios" puedes agregar un recordatorio y editarlo.
Esperamos esta información te sea de ayuda. Agradecemos que te acerques a nosotros para consultarnos.
Atentamente Sign en Acrobat Web Team
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Cookie pop up problems
Please move your cookie bar. Our clients continually think they've signed their documents bust haven't seen the "click to sign" button because it's under the cookie notice. This happens constantly and necessitates numerous emails and phone calls to explain what should be a fast and easy way to get documents signed.
4 votesHello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Cookie Warning covers Click to Sign
Our end users are encountering a serious issues with the "Cookie Warning" box because it covers the final "Click to Sign" request and prevents them from finishing the electronic signing process. This has resulted in missed deadlines and huge frustration.
2 votesHello Ruth,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Not adding a signature block if it was not necessary
In sending a form out, I only needed initials and upon sending "send" the reminder popped up that a signature field had not been added and they would add a signature block. I'm waiting on the form to come back to see exactly where a signature block is added because I did not need signatures. Please update the system that it will not automatically add a signature block where it's not needed, or explain exactly what that pop up means.
1 vote -
Cookie banner hides "click to sign" button
The cookie banner hides the "click to sign" button. This has caused significant confusion for people trying to sign agreements as they aren't aware that they haven't completed the signature process. When I tell them they need to click the "click to sign" button they say they can't find it.
9 votes
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