13 results found
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No puedo enviar recordatorios
No me está permitiendo mandar recordatorios manualmente para firmas
2 votesHola Ximena Figueroa,
Lamentamos que estes teniendo esta dificultad, apreciamos tus comentarios y tomaremos en consideración.
Actualmente, tras preparar un documento y desplegar la ventana de "Revisar y Enviar", en esa ventana se puede modificar la frecuencia de los recordatorios que se le envían a los destinatarios. Posteriormente, tras enviar y hacer click en "Hacer seguimiento del acuerdo", te va a desplegar un menú a tu mano derecha, en "Recordatorios" puedes agregar un recordatorio y editarlo.
Esperamos esta información te sea de ayuda. Agradecemos que te acerques a nosotros para consultarnos.
Atentamente Sign en Acrobat Web Team
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Check box Assistance
How to change check boxes HELP
2 votesHi K'Lah Yamada,
Thanks for asking, hope this instructions help you:
- Open a file with Request Signature.
- Fill the recipient modal.
- Click on Prepare Document.
- On left hand panel, scroll until you found "Checkbox" field.
- Drag the desired field (Checkbox field) to the page. Another way to add fields is by clicking the field on left hand panel, and then clicking on the document page.
- Double click on the checkbox field. Properties panel to customize the desired field would open.
- In Properties panel, the checkbox can be changed or edited.
If you have any further questions or concerns, please do not hesitate to contact us.
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This interface sucks!
THIS NEW INTERFACE SUCKS!!! I cannot do HALF of what I need to be able to do in here anymore! Is there any way to go back to the old UX???
2 votesHi Austin,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and are actively working on enhancing this experience.
Sign in Acrobat Web Team
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Highlit text bug
There's like a bug or something, but everytime I highlight a word/phrase I have to click on the tool again to continue hightlighting
2 votesHi Valentina Fajardo,
Thank you for your feedback. Currently, whenever you highlight something, the tool is reset to the Select Tool. However, we have taken your feedback into consideration, and our team is actively working on addressing this issue as a top priority.
I will provide you with an update once the fix is available.
Regards,
Sahil Kapoor
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Cookie pop up problems
Please move your cookie bar. Our clients continually think they've signed their documents bust haven't seen the "click to sign" button because it's under the cookie notice. This happens constantly and necessitates numerous emails and phone calls to explain what should be a fast and easy way to get documents signed.
4 votesHello Janet,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Slow performance on the web portal
The general performance of the web portal is quite slow when compared to the mobile app on the same internet connection. I often have to refresh a page multiple times while clearing cache to view the list of documents or even a particular document. See if that could be optimised.
2 votesHi Ameya,
Thanks for your feedback! Team has been working to constantly improve performance of the application and you can expect to see more improvements in the future releases. If you have any other questions, do let us know.
Thanks,
Rohit
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Cookie Warning covers Click to Sign
Our end users are encountering a serious issues with the "Cookie Warning" box because it covers the final "Click to Sign" request and prevents them from finishing the electronic signing process. This has resulted in missed deadlines and huge frustration.
2 votesHello Ruth,
We are currently working on improving this experience thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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move the submit button to the top of the page
I deal with a lot of seniors and they have a very hard time submitting the documents because the submit button is hidden behind the cookie notification window. I waste so much time talking them through it and often just say "forget it" and then send them a paper copy. Can't something be done about this? Maybe put the submit button on top?
1 voteHello Kim,
We are currently working on improving this experience, thanks to your suggestion. Here are some helpx links related to this issue that might help you:
https://helpx.adobe.com/sign/using/esign-document.html
https://helpx.adobe.com/sign/how-to/for-signers.html
Thanks,
Adobe Acrobat Sign Team
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Cannot merge same field name files
if you wanna improve your software just do same as free online merging websites, at least using these websites let me merge files with same field names without changing the information.
2 votesHi Anas,
Thanks for reaching out to us and apology for the trouble. We are considering your request and will resolve soon.
Regards,
Shweta
Acrobat Web Team -
Cookie notice is covering the sign-button
Hi, I have some feedback regarding Adobe Sign. It is a great product that almost makes signing, and getting signature on, documents super easy.
The 'almost' is added because your cookie notice is placed over the "click to sign"-button. This leads to people thinking they are done with the process after they have added their signature - with no possibility to know that there is a "click to sign"-button at the end completing the process.
The button is already placed out of sight, making it hard to find, but with the cookie notice over it is impossible.
2 votes -
Need strikethrough and replace and insert text tools (among others).
Love this tool. It's a consistent issue for designers getting feedback from multiple people and all the file versions associated with that. However, we really need all the commenting tools like "strikethrough and replace" and "insert text". It's actually confusing for commenters who do not have see this option. Also, it makes it more difficult to import comments in InDesign for example. The ability to import comments is such a huge deal for long form documents! Adobe, you're so close to the finish line!!!!
13 votesHi Sarah,
Thanks for your request. We have made a note of the same and shall plan to support in future.
Thanks,
Harshpreet -
Not adding a signature block if it was not necessary
In sending a form out, I only needed initials and upon sending "send" the reminder popped up that a signature field had not been added and they would add a signature block. I'm waiting on the form to come back to see exactly where a signature block is added because I did not need signatures. Please update the system that it will not automatically add a signature block where it's not needed, or explain exactly what that pop up means.
1 vote -
Cookie banner hides "click to sign" button
The cookie banner hides the "click to sign" button. This has caused significant confusion for people trying to sign agreements as they aren't aware that they haven't completed the signature process. When I tell them they need to click the "click to sign" button they say they can't find it.
9 votes
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