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195 results found

  1. unable to connect to auth.services.adobe.com for request signatures page

    I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

    2 votes

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Access token provided is invalid or has expired

    When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Terrible system

    When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.

    2 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  4. New Tools Home Page Is Garbage

    I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.

    1 vote

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Error

    Hallo Ich habe ien Problem mit der Online Version.
    Ich bekomme folgenden Fehler.
    siehe Anhang

    1 vote

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    Resolved  ·  2 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  6. error message

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one

    1 vote

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    Resolved  ·  4 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Password Protected Signature Agreements

    Hello,
    I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
    - Tim Singstock

    1 vote

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    Resolved  ·  0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  8. sort documents by signing status

    It would be nice if we could sort documents that we've sent for signature by status - i.e. which are complete and which are still out for signature.

    1 vote

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    0 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Want a pop-up or link to send another document after sendng one

    After sending a document to other for signing, there should be popup or link to send another document for sing.

    1 vote

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  10. Awful change to adobe sign interface -- where is create a web form gone???

    New adobe sign interface is awful!!!!! How do I know create a web form? Was so easy on the old sign. Even the tutorial on your own website for this shows the old interface. Its very very frustrating!!!!

    1 vote

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    Resolved  ·  3 comments  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Stop changing ****!

    Adobe customer service is a joke. You keep changing the "user experience" for adobe sign, and each time you take away functionality that the community has said -- time and again -- that we absolutely need. The "manage agreements" view is absolutely essential to most of our workflow. And you keep taking it away!

    3 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  12. new layout

    The new layout is awful. All of the options and features I use are now hidden behind 15 sub menus. Please put back to how it was!

    4 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  13. New Adoobe Sign UI is awful - sending templates is so much harder to do than it should be

    It needs to be easier to send a template document for signature. It used to be very quick and simple. Now you have to go to documents>templates>[click a template]>use template OR documents>all agreements>[status changed to library document]>Search specific fields>[find the template>send.
    This just isn't suitable.
    It is nonsensical to not be able to select a template when you click any of the 'Request Signatures' or 'Fill & sign' options throughout the site.

    Very frustrated at how bad this UI and user journey is.

    2 votes

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    Resolved  ·  1 comment  ·  Send for Signature  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Library Documents not appearing on Request Signature pop-up window

    With the new updated layout, I can no longer select library documents when trying to request a signature, which is the tool/function I use most often. I had to upload a random file, to get the the normal request signature page, I then deleted the random file and added a new file from my Library. Could you add the Library Documents tab to this new window (see image attached)? It would make this whole process way simpler. It seems like it's supposed to be there but it isn't.

    2 votes

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  15. switch it back!

    This is awful! what did you do? I cant find half my files! Why do you keep trying to fix things that are not broken?

    On a normal day I create a contract in 5 min or less. Every time you change the interface there are problems! It takes me the whole day with multiple calls to try and figure out 1 contract! Just stop already.

    If you want to know how to offer a better service, just leave it alone, and keep the service affordable. End Rant

    2 votes

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  16. wtf????

    What the ******* *??? Why do you keep changing this * and making it so hard to find things. I just want to send a document for signature using my templates. And I can't. No idea where that **** is now. You're making my work really hard. I'm so ******* ******!!!!

    2 votes

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  17. NEW FORMAT IS HORRIBLE.

    Send for signature does not work. Please change me back to the previous format immediately. I am not impressed. This is a huge waste of time.

    2 votes

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  18. Poor interface update to Adobe Cloud

    Since the update to the Document cloud page I am unable to see which documents that I have sent out for a signature using Adobe Sign are completed and which ones are still outstanding. All I see is a static list of all my documents mixed together whether completed or not.

    Not a good list if you can't sort it.

    Regards,

    Vince Boyd
    Vincent.boyd@marks.com

    2 votes

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  19. Fill and Sign is not working

    Fill and sign is still not working...can someone from support please reach out to me?

    1 vote

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    Hi,

    The team identified a couple of fixes that should address the Fill & Sign issues. Could you please re-try and let us know if you are still seeing any problems?

    Thanks,
    Ashu Mittal
    Sr. Product Manager, Acrobat

  20. Adobe Sign Not Working

    Adobe sign never loads on the website. All I see is the Loading Adobe Sign... with the spooling circle. This happens every time I try to log on and it doesn't change no matter how long I wait. Refreshing or logging out doesn't help. I have a very fast internet connection.

    1 vote

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    Hi,

    The team identified a couple of fixes that should address the sign related issues. Could you please re-try and let us know if you are still seeing any problems?

    Thanks,
    Ashu Mittal
    Sr. Product Manager, Acrobat

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