216 results found
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Make setting chasers and reminders easier - it's very hard
Adobe Sign is not easy to use when chasing signatures that are missing. When I open a document having logged in, there should be an obvious button to click to chase missing signatures. Gemini says there should be a Manage Tab, but I can't see it
1 voteHello Matthew,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Sign in Acrobat Web Team
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Better edit / cancel options after initiating agreement
Sometimes I need to change who the recipient is (I know the original recipient can change it but I can't always depend on them to do it - sometimes they just ignore the document and reminders), or realize I need to edit a template or something after I've initiated an agreement. But your system doesn't allow me to edit anything after I've clicked to use the agreement. I can't even cancel it at that point, all I can do is hide it. It would be much more helpful if I could cancel the agreement in the prep state even before…
1 voteHi Rachel,
Thank you for sharing your feedback with us. We understand how important flexibility is when managing agreements.
Currently, here are the available options:
- Change recipients on an in-progress agreement: Go to Documents > Agreements > In Progress, select the agreement, and in the bottom part of the right-hand panel you can update the recipients.
- Cancel an in-progress agreement: From the same location (In Progress), select the agreement and click Cancel in the right-hand panel.
- Delete a draft: Go to Documents > Agreements > Drafts, select the draft, and click the trash bin icon in the right-hand panel.
- Delete a completed agreement: Go to Documents > Agreements > Completed, select the agreement, then under Actions > See More, choose Delete.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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"binder" default title is horrible
Your new request signatures format (changed maybe a year or more ago) is garbage. The way it was was better. There is no good reason for the default agreement title to be "binder". Before your horrible update, the default title was the name of the first document, and it was on the same page as the documents upload and organization. The default "binder" title is stupid, and I've had to cancel professional agreements out of sheer embarrassment because the title was "binder". You made an update, and you made things worse. This must get fixed, this is a terrible bug.…
1 voteHello Peter,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Template Renaming is Easily Missed Now
Before the upgrade, we used to be able to edit the name of the file in an area that was visible where we also input emails. Now it's tucked away at the top and easy to forget to edit the template name. This makes things harder to track as we send out multiple templates that end up having the same name. It would be nice to have a final step where you can see what the recipient will see in the email, so we can make adjustments before sending.
1 voteHello Tasi,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Hate new interface
this new interface is very difficult to use. makes mistakes by placing signatures in the wrong spot and i can not figure out how to undo the auto place fields. very frustrating
2 votesHello Simon,
We are sorry you are experiencing trouble with the new experience. If you’ve placed a field by mistake, here are a few ways to remove it:
- Press Command (⌘) + Z on macOS to undo.
- Press Ctrl + Z on Windows to undo.
- Right-click the field and select "Delete Field".
- Click the field and press the Delete key on your keyboard.
We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Adobe E-Sign Unreliable and Cannot be Used Professionally After Forced Update to AI Powered Version
Adobe Esign is completely unusable in a professional setting since the AI change. Text boxes, checkboxes, and other fields are randomly wiped by the system after I hit send. I've typed this out three times now but your abysmal feedback form keeps deleting my text too, so apologies for the terse tone. I've had much more detailed versions in the past but this is what you're getting now. See the attached pictures for a form pre-submission that has many checkboxes checked, then the view in the Adobe E-sign interface showing those checkboxes still checked immediately before I push the send…
1 voteHello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Allow roll back to old version of E-sign
Can we please have the old version of E-sign back. We keep getting these updates forced on us and up till now have been able to roll back to the old version. The old version was more user friendly than the current version. We're looking at other providers with a view to moving when our current subscription is expiring
1 voteHello Mr. Wilks,
We are sorry you are experiencing trouble with the new experience. We’re continuously working to improve the experience and really appreciate you sharing your thoughts.
Thanks,
Sign in Acrobat Web Team
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Document stuck in waiting to prefill and will not allow me to cancel the agreement
I am having this same issue. It still does not work. I have sent out a document and it is stuck in the waiting for me section and will not let me delete it. Support was not able to help
1 voteHello Adeleta,
We are sorry you are experiencing trouble with the new experience. If you want to hide an agreement in a "Pre-fill" state you can always:
1. Go to Documents -> Agreements -> Waiting for you
2. Select the agreement you want to hide.
3. Click on "Hide Agreement" on the Right Hand Panel. We appreciate your feedback and hope this clears things up.
Thanks,
Sign in Acrobat Web Team
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Pésima actualización
Buenas tardes.
La actualización es pésima y en lugar de mejorar la experiencia, la empeoró significativamente.1) Hay que hacer más clics para abolutamente todo.
2) La mayoría de las veces el nombre de archivo es "binder1"?, cuando en la versión anterior ya detectaba el nombre del primer archivo.
3) No se pueden arrastrar los archivos, ahora solo se puede seleccionar DE A UNO desde el navegador.
Sería una buena idea poder creer un template de las opciones, por ejemplo:
1) Que por defecto se tenga que firmar en orden.
2) Que por defecto solicite x cantidad de firmantes y…
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
We hope you find this answers useful:
2.The best way to edit the name of the files "binder1" is opening "add message" you will be able to edit the name of the agreement before sending it. Or you can also edit the name by clicking on the name of the agreement that is on the top of the screen and click on the pencil icon.
3. You should be able to drag and drop multiple files or select multiple files at once. If not. You can let us know the steps you follow and we can help triage the failure to solve it as soon as possible.
Thanks,
Sign in Acrobat Web Team
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Give us the old version back.
Get rid of the new version. I now have a crick in my neck as everything is squished on the left had side of my screen. Very uncomfortable. Gives the file stupid names "binder" - whats that about? I should sack your software engineers as they have totally destroyed the product.
1 voteHello,
We are sorry you are experiencing trouble with the new experience.
The best way to edit the name of the files is opening "add message" you will be able to edit the name of the agreement before sending it.
Hope this information is useful to you.
If you have any further questions or concerns, please do not hesitate to contact us.
Sign in Acrobat Web Team
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Usage issues
After Adobe updated the functionality, it became more difficult for users like me to work because the functionality was difficult to use.
1 voteHello,
We are sorry you are experiencing trouble with the new experience. We are always working to improve the experience. We value your feedback.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Bring back Adobe Sign
Hi,
How do we get the old Adobe Sign Back. This new interface is not user friendly nor does it all our company send COMPLETED LEGAL documents like we used to. This is cause delays and frustrations from leadership and clients.
1 voteHello,
Sorry to hear that you are having issues with the new interface.
Something that I can suggest to do is the following:
- Sign in
- Click on the documents tab on the nav bar on top.
- Once open click on the left hand panel on "agreements"
There you can observe the list of agreements that user has send you can filter them out by completed or in progress.
Hope this information is useful.
Let us know if you have any other question.
Sign in Acrobat Web Team
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Adobe E-Sign allowing only signer 1 in bulk send
How do I add multiple signers?
I want them to sign the same document in different places. The add a signer seems to be missing. I do not want everyone to be person 1. I need person 1, 2 and 3
1 voteHello Abbie,
Thanks for requesting help with use, on the same page that you send on the screen shot, add the first signer, then use TAB or SPACE to add another email as signer.
If you have any other question or suggestion, let us know.
Best regards,
Sign in Acrobat Web Team
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Constantly getting error messages all evening 2024-03-12
What is wrong with this platform - all it does is give error messages 2024-03-12
1 voteHi Alma,
Thank for reaching out and apology for the trouble. Our team has fixed the issue and app should work fine. Please let us know if you still face any issues.
Regards,
Acrobat web team
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Can't backspace or delete message body
Hi - I've noticed that the "Backspace" key nor the "Delete" key are affective when attempting to edit the message box prior to sending a document for signature. Makes this theing a type-writer, effectively... Please look into this!
1 voteHi Drew Williams,
Thank you for your feedback. We appreciate your taking out the time to make us better. We have just released a version of Acrobat Web that will address this issue. Please try out the experience and let us know if it resolves your concern.
Regards,
Acrobat Web Team
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Templates
I sometimes have problems selecting multiple templates.
It gives me a message: Unable to process files. Pleas try again.
1 voteHello Julio,
We are happy to inform you that this issue has been fix and you should not be seeing this error anymore. Please let us know if you face any issue again.
Thanks,
Sign in Acrobat Web
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New Version No Good
Your new signing system isnt very good - it doesnt remember email addresses from history like it used to, and now signing takes longer as you can't just drag and drop signatures and dates - you need to select signature and then type of signature - wasting clicks
1 voteHello Simon,
We like to inform you that we have improved this experience by enabling drag and drop for fields and reducing the clicks it takes to add a signature. Please let us know more about what we could improve.
Thanks,
Sign in Acrobat Web Team
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E-sign not set up for multiple signatures to one email
Your e-sign process could use some updating. I have documents that I need two people to sign (spouses) but only one email address. I should be able to assign each signature request to a specific person (like docu-sign allows) to make this part of your sofware more user friendly.
1 vote -
It would be helpful to have a feature to password protect documents before they are signed. In the event that the email is sent to the wrong
Add password protection for unsigned documents
1 vote -
unable to connect to auth.services.adobe.com for request signatures page
I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.
4 votes
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