197 results found

1. E-sign not set up for multiple signatures to one email

   Your e-sign process could use some updating. I have documents that I need two people to sign (spouses) but only one email address. I should be able to assign each signature request to a specific person (like docu-sign allows) to make this part of your sofware more user friendly.

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2. It would be helpful to have a feature to password protect documents before they are signed. In the event that the email is sent to the wrong

   Add password protection for unsigned documents

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3. unable to connect to auth.services.adobe.com for request signatures page

   I'm unable to pull up a doc within the Request Signatures section - it's saying "auth.services.adobe.com refused to connect" currently. Please help. Thanks.

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4. Access token provided is invalid or has expired

   When I try and send docs for signing, I get the following message: Access token provided is invalid or has expired. I have a paid subscription and should be able access this service. I recently downgraded from a Business Package and am wondering if this has anything to do with it (same email address)

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5. New Tools Home Page Is Garbage

   I recently would log into my Adobe Sign account and it would take me directly to the form. Now it takes me to this Adobe tools page I care nothing about and wastes my time while I find the Sign tool.

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6. Terrible system

   When sending a document for signatures, the system keeps automatically highlighting multiple fields that I don't want highlighted. I need three signatures and dates but the system makes me delete 40 other fields that are automatically marked before I can send it.

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7. Password Protected Signature Agreements

   Hello,
   I am a tax preparer. I use "Request Signatures" to send tax returns to clients for e-signature. I always password protect the document. But I recently learned that the recipient does not need to enter a password to view and e-sign the document. PW is only required to view the completed/ signed document. This is a major security issue for me. How can I password protect the document?
   - Tim Singstock

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8. Error

   Hallo Ich habe ien Problem mit der Online Version.
   Ich bekomme folgenden Fehler.
   siehe Anhang

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9. sort documents by signing status

   It would be nice if we could sort documents that we've sent for signature by status - i.e. which are complete and which are still out for signature.

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   Resolved  ·  AdminWanda (Admin, Adobe) responded

   Thanks Vicki for confirming that it worked.

   Adobe Sign Team

10. error message

    Updated account settings
    Draft is not accessible due to updated account settings. Click OK to compose a new one

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11. Want a pop-up or link to send another document after sendng one

    After sending a document to other for signing, there should be popup or link to send another document for sing.

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12. Fill and Sign is not working

    Fill and sign is still not working...can someone from support please reach out to me?

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    Resolved  ·  AdminAshu Mittal (Product Manager, Acrobat, Adobe) responded

    Hi,

    The team identified a couple of fixes that should address the Fill & Sign issues. Could you please re-try and let us know if you are still seeing any problems?

    Thanks,
    Ashu Mittal
    Sr. Product Manager, Acrobat

13. Adobe Sign Not Working

    Adobe sign never loads on the website. All I see is the Loading Adobe Sign... with the spooling circle. This happens every time I try to log on and it doesn't change no matter how long I wait. Refreshing or logging out doesn't help. I have a very fast internet connection.

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    Resolved  ·  AdminAshu Mittal (Product Manager, Acrobat, Adobe) responded

    Hi,

    The team identified a couple of fixes that should address the sign related issues. Could you please re-try and let us know if you are still seeing any problems?

    Thanks,
    Ashu Mittal
    Sr. Product Manager, Acrobat

14. Write code that works for a change!!!!!!!

    WTF?!?!?!? Your software is TERRIBLE! Tired of seeing "Loading Adobe Sign" and a spinning circle. WTF gives with your garbage software????????????

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    Resolved  ·  AdminAshu Mittal (Product Manager, Acrobat, Adobe) responded

    Hi,

    The team identified a couple of fixes that should address the sign related issues. Could you please re-try and let us know if you are still seeing any problems?

    Thanks,
    Ashu Mittal
    Sr. Product Manager, Acrobat

15. Awful change to adobe sign interface -- where is create a web form gone???

    New adobe sign interface is awful!!!!! How do I know create a web form? Was so easy on the old sign. Even the tutorial on your own website for this shows the old interface. Its very very frustrating!!!!

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16. Death by a Thousand Paper Cuts.

    Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

    My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

    It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure out how to even access Adobe Sign. I didn't know if it was an app I downloaded or only available online. I did find it once, created a test document to sign, put in signature fields and date fields with the tools, and sent it to two of my emails as a test. Only one email received it (I quadruple-checked the spelling and my inbox and my spam). On top of that, when I opened the document that did get properly emailed, there was no way for me to sign it.

    Adobe.com is constantly opening new tabs every time I click on any link, so in my search to figure out what I did wrong, looking for documentation on how this worked, I must have navigated away from the Document Cloud (which I didn't realize at the time what that even was).

    I couldn't remember where I accessed that Adobe Sign area, but everywhere I looked, Adobe.com was telling me I needed to buy it. "But... I just used it. You're telling me I need to buy it? I'm logged in. It should know I already have this." I tried to find where it said that Adobe Sign was included in my subscription (which I did EVENTUALLY find). I didn't know if this was a glitch or I'd somehow activated a demo and it wasn't really included. I contacted customer support, got bounced through five people who all thought it was someone other specialist's problem. By the time I actually got to the final person, I'd finally figured out that it's listed under web apps, and that I DID have it, but it still didn't explain why adobe.com was still trying to get me to pay more money for something I already had.

    The tech specialist gave me some resources (which were helpful). He explained there were two ways to access Adobe Sign. He asked if this was helpful and solved my problem. I honestly didn't know if it had or not. There were too many problems to even know what to ask at this point. He asked if he could close my case, so I said sure because I assumed he didn't want to sit there and wait for me to read everything.

    The documentation started out great! Until it started referencing menus and screens that I had not seen, and could not find anywhere. It talked about the importance of setting up your profile and settings in the beginning, but not where I needed to actually go to access them. My screen looked completely different, with fewer options than what was in the documentation. Were they on a desktop app? Was this a difference between Mac and PC? Was this online? Were these settings specifically for Sign or generally for my Adobe account? I looked everywhere I could think to. Nada. I still have no idea where those settings are. They looked important too--things like setting up my signature, timezone, stuff like that.

    I spent my whole day wrestling with this. Today, I woke up determined to tackle it. "I don't need to know everything there is to know about Adobe Sign. I just need to do another test, get that to work, repeat on my contract, and send it to the client. I can do this."

    But now, when I try to sign a document (which, by the way, if I need to sign it and the client needs to sign it, why are there only two options for if I need to OR if I need someone else to sign? Why isn't there an option for us both to sign?) I just get endless "Loading Adobe Sign..." and the spinning wheel of death, which has been spinning the entire duration of while I wrote this up (and I did try things like closing all other adobe tabs, restarting Chrome, restarting my computer). This experience has been like a death by a thousand paper cuts. I KNOW it shouldn't be this difficult. My stepdad talks about how easy it is to use--that's how I found out about it. But here I am midway through day 2, infinitely frustrated, and rapidly losing confidence that I can even use this product.

    Let me first say that I LOVE Adobe products. I have used Photoshop, Illustrator, After Effects, Premiere Pro, and even Flash back in the day.

    My experience with something as seemingly simple as Adobe Sign... has been horrific so far. I'm an entrepreneur, and all I wanted to do yesterday was send a test document to sign so I could see how it worked, and then send a contract to one of my first clients.

    It's now day two, and I still can't get it to work. One, the service is buried, so it took me a while to figure… more

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17. 'Re-Send' feature

    A 're-send' function would be fantastic. We get a lot of requests to re-send documents, having to go through the whole process again for the same documents/recipients can begin to take up a lot of time.

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18. Bad

    Very Bad app it take longer time to load and at time to open every time have to sign in.

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19. ability to do additional invoices without going back to main page

    When using the send for signature feature it would be handy to be able to send the next invoice without having to select document cloud and then send for signature again.

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20. 10 Mb per document is not enough

    I am getting very poor results from signing contracts and am preparing to abandon adobe pro dc altogether to find a program that allows me to send more than a 10 mb document. Please advise if you can fix this.

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