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Help us improve Document Cloud on the Web by sharing your feedback. Follow the instructions below to submit a feature request or bug report.

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Acrobat Web

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Feedback for Document Cloud Web

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5 results found

  1. Lack of service

    I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Thank you for reaching out to us. We apologize for any inconvenience this may have caused.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.

  2. Adobe is a scam artist

    Wow, you guys really suck. You say you give a free converter that will convert a jpg to pdf and you let me convert two, then asked me to sign up for an account to continue. You ask the really abusive question of what is my birthday, then as soon as I give you all my information, I still can't convert anymore files unless I pay. Total scam artists don't win customers.

    1 vote

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    Resolved  ·  0 comments  ·  Subscription  ·  Admin →
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  3. subscription error.

    My administrator has created and paid for my account and I can not access the account. It is a continual challenge with this account. Unacceptable.

    2 votes

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    Resolved  ·  0 comments  ·  Subscription  ·  Admin →
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  4. Subscription refund request

    I asked for this account to be closed over 12 months ago. Can you please organise a fee refund for the last 18 months. Thanks Sam

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi,


    For cancelling the subscription, please follow below steps:


    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Thanks,

    Acrobat web team

  5. Please cancel my subscription to Acrobat DC. I have entered my cancellation in several places but it is very difficult to find out if it is

    Good morning.

    I want to stop the subscription, but did know how to cancel my payment card details to stop another debit

    1 vote

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    0 comments  ·  Subscription  ·  Admin →
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    Resolved  ·  AdminShweta Sharda (Admin, Adobe) responded

    Hi Adeniran,


    Thanks for reaching out to us.

    Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.

    If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html.

    There are no charges for the free service. You get charged only when the trial period ends.

    For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.

    For additional info, please refer to - https://helpx.adobe.com/manage-account/kb/billing-faq.html


    Regards,

    Acrobat web team

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