Lack of service
I hate Adobe and want to cancel 1 of my plans. It's impossible to get to the email address I want to cancel, you keep showing me the addrress I wanty ot keep. FFS, is it impossible to have someone that is actuaslly a person help me?
Allison Hays
shared this idea
Thank you for reaching out to us. We apologize for any inconvenience this may have caused.
Please check the services in your Adobe account here https://account.adobe.com/. Open the link and sign in with the same email address you used for the trial application.
If you were using the trial service with a different email address, please use the steps suggested in the following help document to cancel the plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. There are no charges for the free service. You get charged only when the trial period ends.
For the charges that occurred from your credit card, please get in touch with our billing team to get this checked. You may connect with the team via the following page: https://helpx.adobe.com/contact.html or may reach out via phone using the contact number provided for your region on this page: https://helpx.adobe.com/contact/phone.html.
For additional info, please refer to: https://helpx.adobe.com/manage-account/kb/billing-faq.html.