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Acrobat Web

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2 results found

  1. Please change e-signature capabilities back

    We used to be able to upload files with signatures on them so that our providers could sign as well. Now that's not an option because the document is considered to be "secured." Please bring this feature back - it is essential for our work!

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    0 comments  ·  Documents/Upload  ·  Admin →
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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.

    If you still prefer to use the earlier version you can revert back by following these steps:
    1.    Click on your profile icon.
    2.    Select "Settings".
    3.    In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".

    This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.

  2. Drop and Drag

    In the old version we could drop multiple documents into the drop and drag box which was very useful as we attach multiple schedules to our documents. Now it only allows us to drop one document and then we have to go in and take additional steps to add more documents and it takes more time and takes longer to load.

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    0 comments  ·  Documents/Upload  ·  Admin →
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    Under review  ·  AdminDavid Murillo (Admin, Adobe) responded

    Hi,

    We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. 

    However, it's important to mention that current version of the app does allows dragging and dropping multiple files for different features of the same, could you tell us the steps you took when encountering this issue? This will be very helpful to us for narrowing down possible causes of the issue you're facing.

    Meanwhile, you can switch to earlier version by following the steops below,

    1. Open the agreement draft experiencing the issue.
    2. On the left panel, scroll down and click "View more".
    3. Click the "Switch to legacy version" link.

    This will switch you to the earlier version for this specific draft only. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do…

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