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Feature Request/Bug

Acrobat Reader for iOS: General Troubleshooting/Other

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Cannot activate my new subscription

Cannot activate new subscription. Log out / log in does not fix it. Restart iPad does not fix it. Cannot get past the screen shown in the attached image.

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  • Nestor quiroga commented  ·   ·  Report

    Got the same problem
    Login on IOS setting the subscription is there
    how can I fix the problem

  • AdminMeenakshi Negi (Customer Support Agent, Adobe) commented  ·   ·  Report

    Hello,

    Sorry for the trouble.

    We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.

    As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.

    Let us know how it goes.

    Thanks,
    Meenakshi