Lost my acrobat subscription
Hello,
I am an adobe acrobat user
The system is: IpadOS
The device : ipad pro
My problem is : i have an active subscription to premium acrobat 9.99$ on appstore
Suddly the app won’t recognize that i am a subscriber and i can not restore my purchases, try everything restarting , closeing the app , log out then log in still won’t recognize my subscription
I need my premium for making new pdf and converting from PPX to pdf
Anonymous
shared this idea
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Sean Segel
commented
Same
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Jenn
commented
I am having the same problem.
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Hello,
Sorry for the trouble.
We have checked your account with the email address that you have used to sign in to the UserVoice. The service shows as active. Please make sure that you are signed in to the application with the same email address that was used at the time of purchase.
As the application does not recognize the subscription, could you please check the subscription under Settings on the iOS device. To check that, go to Settings and tap on your profile picture at the top. Then tap on subscriptions and check if the Acrobat subscription listed there.
Let us know how it goes.
Thanks,
Meenakshi
