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Fix Issue: Protected Mode prevents 3D PDF rendering hardware acceleration with NVidia graphics

If using a PC with NVidia graphic cards, hardware acceleration is automatically deactivated if protected mode on startup is active. This slows down 3D PDFs significantly.

Deactivating Protected Mode on Startup allows for hardware acceleration again.

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  • Saxe commented  ·   ·  Report

    >Bilal Ansari kommentierte · Montag, 20. Juni 2022, 10:01 Uhr ·
    >This issue has been fixed in the latest version of Acrobat.

    no its not, i am still in touch with Shakti but he doesnt reply since 4 months

  • Bilal Ansari commented  ·   ·  Report

    This issue has been fixed in the latest version of Acrobat.

  • Saxe commented  ·   ·  Report

    Investigation is in process :)

  • Saxe commented  ·   ·  Report

    @Shakti K: no mail received until now. If you want to work on it, lets start and send me an email. i dont think this is the right platform to share these things.

  • Saxe commented  ·   ·  Report

    please contact me via email directly

  • AdminShakti K (Admin, Adobe) commented  ·   ·  Report

    Hi,

    To work on this issues, please share some testfiles and can we connect over a meeting to understand the issue in detail.

  • AdminShakti K (Admin, Adobe) commented  ·   ·  Report

    Hi,

    Sorry for the inconvenience caused.
    Can you please let us know the exact Nvidia Graphics Card details.

  • Oli commented  ·   ·  Report

    Please fix this bug

  • anonymous commented  ·   ·  Report

    This is a huge issue for me and my colleagues! Please fix the problem with loading 3d pdfs.

  • Anonymous commented  ·   ·  Report

    We use the Adobe product "Acrobat Reader".
    We generate 3D documents, which are necessary for us to exchange information.
    These could be viewed with an earlier version of AcrobatReader without any problems. Since the program update about half a year ago this has been almost impossible.
    The error is known - but is not considered relevant by the manufacturer Adobe and has therefore not yet been fixed; the assessment “the error is not relevant” must be changed so that the error is corrected.

  • A 3D-PDF user commented  ·   ·  Report

    Due to this bug, Adobe Reader has become unusable for 3D-PDFs with [some?] Nvidia graphics cards. If this cannot be fixed, or if there is no incentive to fix it, non-Adobe alternatives will be seriously considered and/or usage of Adobe Acrobat software will be avoided altogether. Please fix this as soon as possible.

  • Mary commented  ·   ·  Report

    He Adobe please fix this stupid bug, in Acrobat Pro its working even with enabled protected mode. Or do you want to sell more licenses??

  • Anonymous commented  ·   ·  Report

    Hello Adobe, pls fix that issue, ist a big Problem for our Team - thx