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6 results found

  1. Fix Issue: Protected Mode prevents 3D PDF rendering hardware acceleration with NVidia graphics

    50 votes

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    14 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi Saxe,

    Sure, we'll connect via email and take it forward.

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    AdminShakti K (Admin, Adobe) commented  · 

    Hi,

    To work on this issues, please share some testfiles and can we connect over a meeting to understand the issue in detail.

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    AdminShakti K (Admin, Adobe) commented  · 

    Hi,

    Sorry for the inconvenience caused.
    Can you please let us know the exact Nvidia Graphics Card details.

  2. Can't open more than 1 file at a time

    8 votes

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    6 comments  ·  Acrobat Reader for Windows and Mac » User Interface  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi,

    I hope issues is resolved for everyone with the update 2020.012.20041.
    Let me know if someone is still facing the issue.

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    AdminShakti K (Admin, Adobe) commented  · 

    Hello,

    Fix for this issues is available with Aug 2020 update. Please update to latest release. It should resolve the issue for everyone.

    Let me know if someone is still facing the issue after update.

  3. Fix Multi-PDF issue from Win2019 DFS share to Win10 clients..... please.

    19 votes

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    10 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi,

    I hope issues is resolved for everyone with the update 2020.012.20041.
    Let me know if someone is still facing the issue.

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    AdminShakti K (Admin, Adobe) commented  · 

    Hello Mike and everyone who were facing this issue on opening multi-PDF on DFS share .
    Possible fix is available with Aug 2020 update. Please update to latest update released yesterday. It should resolve the issue for everyone.

  4. FIX Problem security with Adobe Reader WIN10

    1 vote

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    2 comments  ·  Acrobat Reader for Windows and Mac » Other  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi Robert,

    Sorry for the inconvenience caused.
    Fix is available with Aug 2020 update. Please update to latest update i.e 2020.012.20041. It should resolve the issue.
    Let me know for any further issues.

  5. Enhanced security breaks printing

    7 votes

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    Need Info  ·  3 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi Tristan/ Daniel,

    The issue is not reproducible here.
    Can you please share a test file with us to investigate the issue.

    Thanks,
    Shakti K

  6. Acrobat Pro DC's AcroRd32.exe may not close when loaded through the ActiveX PDF Reader object

    3 votes

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    Resolved  ·  9 comments  ·  Acrobat for Windows and Mac » Browser  ·  Admin →
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    AdminShakti K (Admin, Adobe) commented  · 

    Hi kay van Hout,

    Can you please confirm if on opening the PDF in IE using Acrobat Pro, do you observe a yellow bar.
    Basically is protected view enabled for you?

    If yes,
    1) Can you please provide a sample application to us to debug the issue better.
    2) Provide a process monitor logs for the failure scenario.