Issue: PDF Preview handler prevents file deletion on SMB Shares from Windows Terminalserver 2016 Sessions
Basic infos
Setup1:
OS: Microsoft Windows Server 2016 Standard // 10.0.14393 // 64 bit
Adobe Acrobat Versions :
DC 20.009.20074
DC 20.006.20042
Classic Track 2020
Setup 2:
OS: Windows Server 2012 R2 Standard // 6.3.9600 // 64 bit
Adobe Acrobat Versions :
- DC 20.012.20041
Problem Description / Situation
Windows Explorer preview is active.
Adobe Reader is the preview handler
Select a file that is on a smb fileshare and send delete request.
Expected behaviour.
- file gets deleted
Observed behaviour
following error occurs
- Windows Dialog > File is in Usage of Explorer. > close the file and retry.
presists no matter how many times you hit retry
Known workaround
Disable Preview in Windows Explorer
delete file (Occasionally you get the same dialog but after some retries it works)
enable preview in Windows Explorer again
futher test results
Problem does not exist with on the same fileshare If you acess it over a local Win 10 Client
Problem does not exist or is solvable by retries when the files are located in the terminalserverusers profile.
PKS
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