My name is Manu Tarí and I am getting in touch with you because we have a serious problem with Acrobat Reader

We are a designer studio from Alicante, Spain and we have created interactive catalogs in InDesign with videos, sound clips and buttons that have to play movies and in InDesign they work correctly but when exporting the catalog as interactive PDF and opening it in Acrobat Reader they do not work . A month ago the catalogs worked correctly in Acrobat Reader, you could click on a button and it played the video or sound, now not, and it is very serious.

I await your news and receive a warm greeting

PD is very urgent