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Acrobat Reader for Windows and Mac: User Interface

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When opening password-protected files, Acrobat freezes when I try to change keyboard (Alt+Shift) with the "Enter password" dialog box open

1 vote

adrasak shared this idea · Jun 10, 2021 · Report… · Admin →

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Adminabsethi (Admin, Adobe) commented · June 11, 2021 2:39 AM · Report

Hi,

I tried reproducing the issue on the latest version for acrobat and windows.
The issue was not reproducible for me.
Can you please help with a version of acrobat and windows?
Also, can you share the dump when acrobat went into a not responding state?

Steps to collect the dump:- https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

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