When opening password-protected files, Acrobat freezes when I try to change keyboard (Alt+Shift) with the "Enter password" dialog box open
Adminabsethi (Admin, Adobe) commented
I tried reproducing the issue on the latest version for acrobat and windows.
The issue was not reproducible for me.
Can you please help with a version of acrobat and windows?
Also, can you share the dump when acrobat went into a not responding state?
Steps to collect the dump:- https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html