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15 results found

  1. PLEASE BRING MY SCROLL BARS BACK! USING ACROBAT PRO CONTINUOUS RELEASE V 2023.006.20380 ON IMAC APPLE SILICON OS 14.1.2

    15 votes

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    4 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience.
    The issue has been addressed and now we have a preference to enable the scroll bar in Mac in the latest Acrobat. Please update to the latest version of Acrobat and try the fix. Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

    Hope this resolves the problem.

    Regards,
    Abhinav Sethi

  2. BUG: Scroll bar disappears

    5 votes

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    2 comments  ·  Acrobat Reader for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience, we have made a fix for this issue.
    Please update to the latest Acrobat and try the fix.
    Details for the fix can be found at :- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

    Regards,
    Abhinav Sethi

  3. SCROLLBAR DISAPPEARED

    17 votes

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    19 comments  ·  Acrobat for Windows and Mac » Other  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi All,

    We acknowledge your concerns.
    This was required to be done as part of the Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.
    If you want to see scroll bars always, we have a working solution.
    For that, we will be honouring the macOS setting.
    - you will have to change the Mac scroll setting Always to show the scroll bar
    - you will have to set the below list registry
    Please open a terminal and run the following commands.
    1. sudo /usr/libexec/PlistBuddy -c "Add :DC:AVGeneral:HonorSystemScrollerPref array" ~/Library/Preferences/com.adobe.acrobat.pro.plist
    2. sudo /usr/libexec/PlistBuddy -c "Add :DC:AVGeneral:HonorSystemScrollerPref:item1 bool true" ~/Library/Preferences/com.adobe.acrobat.pro.plist
    3. sudo /usr/libexec/PlistBuddy -c "Add ::DC:AVGeneral:HonorSystemScrollerPref:item0 integer 0" ~/Library/Preferences/com.adobe.acrobat.pro.plist
    Please run the commands in the order above, also please be sure that you have quit Acrobat while running the commands.

    Regards,
    Abhinav Sethi

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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    We acknowledge your concerns and thank you for your feedback.
    The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.

    If you want to see scroll bars always, we do have a working solution for that.
    For that, we will be honouring the macOS setting.

    - you will have to change the Mac setting to Always show the scroll bar
    - you will have to set below plist registry

    Steps-
    - Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
    - Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

    - Run the below command in the terminal.
    sudo killall cfprefsd

    Thanks,
    Abhinav Sethi

  4. Problems with latest Adobe Acrobat Version

    1 vote

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    1 comment  ·  Acrobat Reader for Windows and Mac » Sign  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    Thanks for reporting the problem. The issue is not reproducible for us.
    Is it possible to share your email address so we can meet sometime to discuss the issue?

    Regards,
    Abhinav Sethi

  5. Scroll bars missing on Acrobat DC September 2023 (masOS)

    34 votes

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    We acknowledge your concerns and thank you for your feedback.
    The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.

    If you want to see scroll bars always, we do have a working solution for that.
    For that, we will be honouring the macOS setting.

    - you will have to change the Mac setting to Always show the scroll bar
    - you will have to set below plist registry

    Steps-
    - Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
    - Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

    - Run the below command in the terminal.
    sudo killall cfprefsd

    Thanks,
    Abhinav Sethi

  6. Always Show Scroll Bar Setting not Persistent - macOS

    37 votes

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    12 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    We acknowledge your concerns and thank you for your feedback.
    The changes for Scroll have been done for Scroll Framework update in the recommendation from Mac OS. The Scroll Bar will now be available when scrolling.

    If you want to see scroll bars always, we do have a working solution for that.
    For that, we will be honouring the macOS setting.

    - you will have to change the Mac setting to Always show the scroll bar
    - you will have to set below plist registry

    Steps-
    - Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
    - Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

    - Run the below command in the terminal.
    sudo killall cfprefsd

    Thanks,
    Abhinav Sethi

  7. update

    16 votes

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    13 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi ,

    Thanks for sharing the feedback. We have upgraded the Scroll Framework for that reason scroll bar would only be available while scrolling.

    If you want to see scroll bars always, we do have a working solution for that.
    For that, we will be honouring the macOS setting.

    - you will have to change the Mac setting to Always show the scroll bar
    - you will have to set below plist registry

    Steps-
    - Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
    - Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

    - Run the below command in the terminal.
    sudo killall cfprefsd

    In Concern with pitstop they have shipped a hotfix that solves the issue of Pitsotops tools being unusable. refer Article:- https://enfocus.my.site.com/customers/s/article/PitStop-Pro-issues-on-macOS-after-upgrading-to-Adobe-Acrobat?language=en_US

    Thanks,
    Abhinav Sethi

  8. Scroll bar gone

    28 votes

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    6 comments  ·  Acrobat for Windows and Mac » Page Operations  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi Nancy,

    Thanks for sharing the feedback. We have upgraded the Scroll Framework for that reason scroll bar would only be available while scrolling.

    If you want to see scroll bars always, we do have a working solution for that.
    For that, we will be honouring the macOS setting.

    - you will have to change the Mac setting to Always show the scroll bar
    - you will have to set below plist registry

    Steps-
    - Go to ~/Library/Preferences/ -> open com.adobe.Acrobat.Pro.plist
    - Go to DC -> AVGeneral & create plist key -> HonorSystemScrollerPref as shown in the attached image.

    - Run the below command in the terminal.
    sudo killall cfprefsd

    Thanks,
    Abhinav Sethi

  9. Bug in Adobe Acrobat Reader DC

    3 votes

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    1 comment  ·  Acrobat Reader for Windows and Mac » Sign  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi ,
    Apologies for inconvenience.
    Can you please share the affect file with us for reproducing the issue.
    Thanks

  10. Pin the "digitally sign" button or "certificates" toolbar to the tools menu on the right hand side

    12 votes

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    3 comments  ·  Acrobat Reader for Windows and Mac » Sign  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    Thanks for the feedback. we have logged a bug for this feature request.
    Meanwhile, you can drag the certificate tool to the RHS tool panel and use that.

    Thanks,
    Abhinav Sethi

  11. When opening password-protected files, Acrobat freezes when I try to change keyboard (Alt+Shift) with the "Enter password" dialog box open

    1 vote

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    1 comment  ·  Acrobat Reader for Windows and Mac » User Interface  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    I tried reproducing the issue on the latest version for acrobat and windows.
    The issue was not reproducible for me.
    Can you please help with a version of acrobat and windows?
    Also, can you share the dump when acrobat went into a not responding state?

    Steps to collect the dump:- https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

  12. Extremely slow verification of digital signatures on MAC

    4 votes

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    4 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi Marian,

    Has this started happening recently for you.
    What is the version of Acrobat you are using. Also could please share the version of Mac OS you are using.

    Thanks,
    Abhinav Sethi

  13. Serious Accessibility Bug Signature Form Accessibility

    4 votes

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    1 comment  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Dear user,

    Apologies for Inconvenience.
    We have logged a bug for it and working on it.

    Thanks,
    Abhinav Sethi

  14. Have received e.mail but cannot off asking for password..Which password?

    1 vote

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    2 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    How was the pdf shared with you?
    if a pdf has password protection it cannot be opened without the password.

    Is this happening for all pdf files?

    Thanks

  15. Pasting passwords for digital signatures

    4 votes

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    3 comments  ·  Acrobat for Windows and Mac » Security & Digital signatures  ·  Admin →
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    Adminabsethi (Admin, Adobe) commented  · 

    Hi,

    Apologies for the inconvenience.
    We have locked a bug for it and will work fix it in the future release.

    Thanks