Adobe Acrobat Reader crashes consistently when I open the printer properties for a RISO ORPHIS FT5230 printer.

Steps to reproduce:

1. Open any PDF file in Adobe Acrobat Reader.
2. Open the Print dialog.
3. Select RISO ORPHIS FT5230.
4. Click the printer “Properties” button.
5. After several seconds, Acrobat Reader terminates without displaying the printer properties.

Environment:

• Adobe Acrobat version: 26.1.21771.0
• Operating system: Windows 11 64-bit
• Printer: RISO ORPHIS FT5230
• Computer environment: Windows domain-joined PC
• Faulting application: Acrobat.exe

Windows Error Reporting information:

• Event name: BEX64
• Exception code: 0xc0000409
• Failure module: unknown
• Stack hash: StackHash_49ca
• Additional value: P9 = 000000000000000a
• Report ID: 10d95908-8955-4364-b2a4-209df3a94f74

Comparison tests:

• The printer properties open normally from Microsoft Word.
• The printer properties open normally from Windows Settings.
• The crash occurs specifically when opening the printer properties from Acrobat Reader.

Expected result:

The RISO ORPHIS FT5230 printer properties dialog should open normally.

Observed result:

Acrobat Reader terminates several seconds after the Properties button is clicked.

The issue is consistently reproducible. A Windows Error Reporting crash dump is available if Adobe requires it.