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  1. 1 vote

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    1 comment  ·  Acrobat Web » Home  ·  Admin →
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    Alexander Schlake commented  · 

    Hi Bonny,

    Thank you for providing this information. We're looking into this and will let you know what we find. If you have any other information you would like to provide, please comment here.

    Thank you,
    Alex

  2. 2 votes

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    Alexander Schlake commented  · 

    Hi Barb,

    We're in the process of investigating this issue. Is there any other information you can provide to help us troubleshoot?

    Thank you,
    Alex

  3. 3 votes

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    Alexander Schlake commented  · 

    Hello,

    Could you provide a bit more clarification on this requested feature?

    Thanks,
    Alex

  4. 1 vote

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    Alexander Schlake commented  · 

    Hi Mo,

    Can you please provide more information about this issue?

    Thank you.

  5. 1 vote

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    1 comment  ·  Acrobat Web » Search  ·  Admin →
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    Alexander Schlake commented  · 

    Hi Sylvia,

    Can you please provide more information on this issue? From where are you searching and what is the expected outcome?

    Thank you.

  6. 1 vote

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    Alexander Schlake commented  · 

    Hi Melissa,

    Can you please provide details on the issue you encountered? Is there a particular email/username used? What documents were missing and did you encounter any errors?

    Thank you

  7. 1 vote

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    Alexander Schlake commented  · 

    Hi Virginia,

    Thank you for the feature recommendation. We'll pass this along to the team for consideration in an upcoming release.

    Thank you,
    Alex

  8. 2 votes

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    1 comment  ·  Acrobat Web » Other  ·  Admin →
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    Alexander Schlake commented  · 

    Hi Tim,

    Here are the steps to delete an agreement:

    1. Log into https://documentcloud.adobe.com/link/home/
    2. Click on the blue circle in top right corner that shows your name and email.
    3. Under that you'll see "settings"
    4. Select "settings"
    5. Settings window - next to signature setting --> Edit signature settings
    6. Click that link. In the left pane, select Privacy.
    7. Next to the spy-glass - Enter an email address associated with a known agreement.
    8. It will display a list of the agreements, you can select an agreement and on the right you'll see the delete option.

    Thank you,
    Alex

  9. 1 vote

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    Alexander Schlake commented  · 

    Hello,

    Can you please provide further detail on where and when this is occurring?

    Thank you,
    Alex

  10. 1 vote

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    Alexander Schlake commented  · 

    Hi Joe,

    Can you please provide more detail on where and when this is occurring?

    Thank you,
    Alex

  11. 1 vote

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    Hi Nils-Carsten,

    Thank you for your feedback; however we're not able to duplicate the issue. Did this occur with all documents or just some? Would you be able to share your document(s) with us, as well as any additional details you can provide, so we can investigate?

    Thanks,

    Adobe Sign Team

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    Alexander Schlake commented  · 

    Hello,

    Can you please provide additional details on this bug?

    What is meant by "entries"?

    What exact steps cause the issue to occur?

    Thank you,
    Alex

  12. 3 votes

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    Alexander Schlake commented  · 

    Hi Miriam,

    Please contact support for assistance with this issue. Support is available from any Acrobat Web page, by clicking on the question mark icon in the top right, on the menu bar, and then clicking on "Contact us".

    When contacting support, please provide the specific information regarding this issue, including the affected email addresses.

    Thank you.

  13. 1 vote

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    Alexander Schlake commented  · 

    Hi Dan,

    Are you adding signatures and/or initials to the documents that become read-only? Adding signatures and/or initials will flatten the document and prevent changes to the pre-existing fields and signatures/initials.

    Thank you,

    Alex from the Adobe Sign team

  14. 1 vote

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    Alexander Schlake commented  · 

    Hi Pasan,

    Can you please provide more information about what you were doing when this error appeared? Specifically, what type of word file (docx vs doc) was uploaded? If possible, can you please provide that file?

    Thank you,
    Alex