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Acrobat Pro DC's AcroRd32.exe may not close when loaded through the ActiveX PDF Reader object

One of our clients is experiencing issues with Adobe Acrobat Pro DC. We have an Internet Explorer/ActiveX application in which a user can view PDF files through Internet Explorer's 'Adobe PDF Reader' ActiveX control.

When the user closes the control, Acrobat DC's AcroRd32.exe will close a moment later. If the user opens another PDF document too quickly after closing the first one, this new instance of AcroRd32.exe will not shut down properly even after closing the control.

Adobe Reader DC does not have this issue, but there it appears related to the 'Enable Protected Mode at startup' checkbox under 'Security (Enhanced)' in the preferences. When this checkbox is disabled, Adobe Reader DC will display the same issue. However, this checkbox doesn't exist in Acrobat Pro DC.

What can we do to prevent this from happening for our customers that use Acrobat Pro DC?

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  • AdminShakti K (Admin, Adobe) commented  ·   ·  Report

    Hi kay van Hout,

    Can you please confirm if on opening the PDF in IE using Acrobat Pro, do you observe a yellow bar.
    Basically is protected view enabled for you?

    If yes,
    1) Can you please provide a sample application to us to debug the issue better.
    2) Provide a process monitor logs for the failure scenario.

  • Soumik commented  ·   ·  Report

    Hi,

    I will get this checked and revert back

  • Kay commented  ·   ·  Report

    Could we perhaps get an update on this issue? We're still experiencing a lot of issues and are wondering how we could fix it. Its been a while since the last update.

  • test commented  ·   ·  Report

    We use an application which runs inside IE which uses ActiveX. When we use Adobe outside of the ActiveX everything seems to be working just fine.

    that being said, here are the specs of the OS/IE/Adobe:

    Account Detail:
    User Rights: Admin
    User Account Control: Limited
    Process Integrity: Medium
    Profile Type: None
    Acrobat Detail:
    Sandboxing: Off
    Captive Reader: No
    Multi-Reader on Desktop Support: Off
    Applications Installed:
    Office Version: Office 2013 32-bit
    Available Physical Memory: 2945928 KB
    Available Virtual Memory: 3904836 KB
    BIOS Version: HPQOEM - 20140219
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Version: 11.00.9600.16384 (winblue_rtm.130821-1623)
    Creation Date: 2017/09/14
    Creation Time: 17:03:56
    Default Mail:
    Display Detail:
    Screen Width: 1920
    Screen Height: 1080
    Number of Monitors: 2
    Number of Mouse Buttons: 3
    Has Mouse Wheel: Yes
    Has Pen Windows: No
    Double Byte Character Set: No
    Has Input Method Editor: Yes
    Inside Screen Reader: No
    Graphics Card: Intel(R) HD Graphics 4600
    Version: 10.18.14.4170
    Check: Not Supported
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 17.12.20098.240878
    Creation Date: 2017/08/24
    Creation Time: 14:10:06
    Locale: Nederlands (Nederland)
    Monitor:
    Name: Intel(R) HD Graphics 4600
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 8.1
    OS Version: 6.3.9600
    Page File Space: 4194303 KB
    Processor: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3392 Mhz
    Session Detail:
    Boot Type: Normal
    Is Shutting Down: No
    Network: Available
    Inside Citrix: No
    Inside VMWare: No
    Remote Session: No
    Remote Control: No
    Using JAWS: No
    Using ZoomText: No
    Using Windows-Eyes: No
    Using NVDA: No
    System Name: WS3010
    Time Zone: West-Europa (standaardtijd)
    Total Physical Memory: 4194303 KB
    Total Virtual Memory: 4194176 KB
    Windows Detail:
    Tablet PC: No
    Starter Edition: No
    Media Center Edition: No
    Slow Machine: No
    Windows Directory: C:\windows

    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Checkers.api
    Version: 17.12.20093.238000
    Creation Date: 2017/08/01
    Creation Time: 00:32:00
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\MakeAccessible.api
    Version: 17.12.20093.238000
    Creation Date: 2017/08/01
    Creation Time: 00:32:00
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture.api
    Version: 17.12.20093.238000
    Creation Date: 2017/08/01
    Creation Time: 00:31:54
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Preflight.api
    Version: 15.1.0 (188)
    Creation Date: 2017/08/01
    Creation Time: 00:32:00
    C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Scan.api
    Version: 17.12.20093.238000
    Creation Date: 2017/08/01
    Creation Time: 00:31:56

  • Soumik commented  ·   ·  Report

    Hi,

    Can you verify and let us know whether ieexplorer.exe also doesn't closes or its only with AcroRd32.exe?

    Also share with us your product version along with OS details.

    regards
    Soumik

  • Kay van Hout commented  ·   ·  Report

    This blog doesnt she'd much light on the issue as it describes a bug in IE 8. It says to update IE to a newer version to resolve issues. However I'm already on IE 11. I tried editing the registry at the specified location but it did not resolve the issue.

  • Anonymous commented  ·   ·  Report

    Hi Soumik,

    I've tried creating the registry with no success. I've also tried putting the same registry key in HKLM\Software\Microsoft\Internet Explorer\Main and in HKLM\Software\Wow6432NodeMicrosoft\Internet Explorer\Main as suggested here: https://blogs.msdn.microsoft.com/askie/2015/07/23/how-to-configure-tabshutdowndelay-using-group-policy-preferences-gpp-registry/

    I would like to test some other solutions, but unfortunately the Acrobat Pro trial I've installed for testing expires tomorrow. Does Acrobat Pro DC do anything differently from Reader DC when opening a file for reading through the Internet Explorer PDF reader add-on?