itenenbo

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  1. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Asegúrese de que la rotación automática de su dispositivo esté activada en la Configuración de iOS y gire el dispositivo. El contenido rotará con él.

  2. 3 votes
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    1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Geralmente você precisa fazer o seguinte:
    Certifique-se de ter efetuado login na sua conta do Acrobat DC. Faça o upload do seu PDF om iPhone para o Adobe Cloud. Faça o download do seu PDF da nuvem da Adobe para o seu iPad.

  3. 3 votes
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    itenenbo commented  · 

    Thank you for contacting Adobe.
    Try to do the following:
    In a browser go to www.adobe.com and sign in (button on top right on the screen) with your email and password with which you registered your Adobe account.
    Click on blue circle on the top of the screen second from the right and click "Adobe Account"
    Click on "Profile"
    Scroll down to "Account information and access".
    There you can change your user name, primary and secondary email, etc.

  4. 3 votes
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    itenenbo commented  · 

    Thank you for contacting Adobe.
    Try to do the following:
    In a browser go to www.adobe.com and sign in (button on top right on the screen) with your old email and password.
    Click on blue circle on the top of the screen second from the right and click "Adobe Account"
    Click on "Profile"
    Scroll down to "Account information and access".
    There you can change your user name, primary and secondary email, etc.

  5. 2 votes
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    1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Did you try to reconnect your printer on your device? Can you print from a different app?

  6. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Which iOS version your device is on? Does the alert's text mention version 8 of what? iOS Acrobat DC is available on iOS 11 or higher.

  7. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    It seems that PDF you are trying to open is protected (encrypted). You need to get password from the sender of this PDF.

  8. 1 vote
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    itenenbo commented  · 

    It seems you are using Acrobat on Mac machine. This forum is for iOS (iPhone/iPad) Acrobat.
    On Mac machine open your PDF, got to File->Properties and select "Security". It will show you whether printing is allowed or not.

  9. 1 vote
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    itenenbo commented  · 

    Please check with Files app that you do not attempt to put the same file twice in the same folder.

  10. 3 votes
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    2 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacted Adobe.
    It is not clear what you wanted to do. You can terminate Acrobat on an iOS device the same way you terminate any other app. You do not need your Adobe Cloud password to terminate Acrobat.

  11. 1 vote
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    1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacting Adobe.
    It looks like PDF you are trying to open is protected (encrypted). In order to open it you need to get the password from the person you received this PDF from.
    Keep in mind that in iOS Acrobat DC you cannot make any changes to the protected PDFs.

  12. 4 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacting us.
    Do you get any message from Acrobat with the reason it did not open your document? If you did, please, tell us what it was.
    Were you able to open the same PDF documents with February 2019 release?
    Are you able to open the same PDF documents with desktop Acrobat DC?
    iOS Acrobat does not yet capable of opening some complicated PDF documents.
    Please, respond.

  13. 3 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Editing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacting us.
    It is not clear which files you are trying to move and where and in which screen. Do you mean files in the 'Recent' list on the 'Home' screen?
    Please provide more detailed description of what you want to accomplish.

  14. 6 votes
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    itenenbo commented  · 

    Thank you for contacting us.
    if you saved your files in Document Cloud you can retrieve them when you sign in to the same account regardless from which device. If you deleted your files from Document Cloud, they are gone.
    If you want to retrieve files from different sources, please, specify which sources you have in mind.

  15. 7 votes
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    Need Info  ·  23 comments  ·  Acrobat Reader for iOS » Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacting us.
    When you relaunch the app after crash you should get “Send Report” message. Please, tap it so that we can get the crash information.
    Thank you.

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    itenenbo commented  · 

    Thank you for contacting us.
    When you relaunch the app after crash you should get "Send Report" message. Please, tap it so that we can get the crash information.
    Thank you.

  16. 12 votes
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    Need Info  ·  9 comments  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Please provide additional information.
    Which device do you use: iPhone, iPad and which model?
    Which version of Acrobat do you use? You can find the Acrobat version by tapping on the second from the right icon (person) in the top right corner of the Acrobat’s ‘Home’ screen and then tapping ‘About Adobe Acrobat’.
    Are you using Acrobat to download files?
    What are you trying to download, what kind of files? From what source: Document Cloud?
    What do you mean by "Keep on loading for a week"? Do you try to download many times over the last week? Does the download take too long? Or does download keep going without finishing?
    Thank you.

  17. 4 votes
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    Need Info  ·  1 comment  ·  Acrobat Reader for iOS » Viewing PDFs  ·  Flag idea as inappropriate…  ·  Admin →
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    itenenbo commented  · 

    Thank you for contacting us.
    Please provide additional information.
    Which device do you use: iPhone, iPad and which model?
    Which version of Acrobat do you use? You can find the Acrobat version by tapping on the second from the right icon (person) in the top right corner of the Acrobat's 'Home' screen and then tapping 'About Adobe Acrobat'.
    What type of files you download from Document Cloud when you lose lines at the end: plain text files?
    If you download the same file several times do you always lose the same number of lines at each download?
    If you download different files do you lose lines at the end on all of them? The same number of missing lines on different files or different files show different number of missing lines?
    How did you upload these files to the Document Cloud? Which app did you use and on which device?
    Can you download the same file in a browser by going to https://documentcloud.adobe.com, logging in and performing the same actions? In this case do you also get missing lines at the end of the downloaded files? If you do then is the number of missing lines the same as when you download them on your device?
    Thank you.

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