Hi,

We apologize for the inconvenience.

Would you be willing to share your PDF documents that exhibit the problem with us (Adobe)?

It would be great if you can attach your PDF document(s) in your next reply to this forum thread.

Thank you for your help.

Please don’t tell me I need to delete the app I have and reinstall.

Have updated the app and it still closes as soon as I open it.

I have the same issue. When I try to open the app, it starts to open and then closes. I can not access anything at all. This has been going on for about two weeks now.

Please provide additional information.
Which device do you use: iPhone, iPad and which model?
Which version of Acrobat do you use? You can find the Acrobat version by tapping on the second from the right icon (person) in the top right corner of the Acrobat’s ‘Home’ screen and then tapping ‘About Adobe Acrobat’.
Are you using Acrobat to download files?
What are you trying to download, what kind of files? From what source: Document Cloud?
What do you mean by "Keep on loading for a week"? Do you try to download many times over the last week? Does the download take too long? Or does download keep going without finishing?
Thank you.

I need help. I cannot stop it.

Hi,

We just released Acrobat 19.02.01 to the App Store.

Would you please update to 19.02.01 to see if your problem still persists?

Sorry for the inconvenience.

Hi,

Sorry for the inconvenience.

We are currently working on a fix.

We will let you know once a new update containing the fix is available from the App Store.

Thank you for your patience.

iOS 12.1.4 it shuts down immediately after opening! I tried reinstalling and same happens over and over. Cannot get to anything! Please fix!