Raymond

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  1. 122 votes
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    Raymond commented  · 

    I use the mouse to scroll to find the tool is always very slow when using the "Customize Quick Tools" feature. My software version is Acrobat DC Pro 2019.012.20034, and the computer is Mac Pro 2013 ( macOS 10.14.5). My computer configuration is not low, using Acrobat and other software is not slow. Use of "Customize Quick Tools" function is always very slow, it takes a long time to add the required tools on the Toolbar.

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  2. 47 votes
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    Planned  ·  13 comments  ·  Acrobat for Windows and Mac » Commenting  ·  Flag idea as inappropriate…  ·  Admin →
    Raymond supported this idea  · 
  3. 233 votes
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  4. 479 votes
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  5. 2 votes
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    6 comments  ·  Acrobat for Windows and Mac » User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue to us. Can you please provide some more details :

    1. What font did you add via macOS font book?
    2. Do you see this scrambled interface only on save dialog? Can you please go to Home / My computer/ Document Cloud/ Add an Account section on the left hand rail and let us know if you observe the same issue on these screens.

    Regards,
    Sandeep Grover

    Raymond commented  · 

    @Sunil Soni
    Sorry, according to our company's restrictive requirements, I can't provide you with the documents. But after my simple self-test, I found that the activation of one of the fonts called "Helvetive Neue Roman DAF" would cause scrambling problems in Acrobat's "Save as" and "Document Cloud" interfaces. This problem, I guess, is caused by the conflict between the installed font and the font used by Acrobat.

    Raymond commented  · 

    @Sunil Soni
    Sorry, the fonts and video are not convenient for you. The steps for adding fonts are as follows:
    1. Open macOS Font Book
    2. Drag the font folder into the Font Book software catalog directly, and the font will be activated and used automatically.
    3. Open Acrobat software normally

    If I disable or delete the installed fonts, restarting Acrobat will return to normal.

    Raymond commented  · 

    @Sandeep Grover
    1.The added fonts are provided by company guests. The specific fonts can be seen in the attached pictures.
    2.The "save as PDF" dialog box and the "go to Home / My computer / Document Cloud / Add an Account section" you prompted have the same problem , but other software locations have not yet found this problem.

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  6. 2 votes
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    0 comments  ·  Acrobat for Windows and Mac » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Raymond shared this idea  · 
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