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The Acrobat DC “save as PDF” interface has been scrambled

My computer system is MacOS 10.14.4, Acrobat version is DC (2019.020.20099). After adding fonts to macOS FontBook, the Acrobat DC “save as PDF” interface has been scrambled.

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Raymond shared this idea  ·   ·  Report…  ·  Admin →
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Need Info  ·  Adminsagrover (Admin, Adobe) responded  · 

Hi,

Thanks for reporting the issue to us. Can you please provide some more details :

1. What font did you add via macOS font book?
2. Do you see this scrambled interface only on save dialog? Can you please go to Home / My computer/ Document Cloud/ Add an Account section on the left hand rail and let us know if you observe the same issue on these screens.

Regards,
Sandeep Grover

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  • Sunil Soni commented  ·   ·  Report

    We are unable to reproduce the issue in-house.

    Can we have a discussion so that we can have look at the issue & investigate it further ?

    Write back to susoni@adobe.com giving reference to this thread for quick resolution.

  • Raymond commented  ·   ·  Report

    @Sunil Soni
    Sorry, according to our company's restrictive requirements, I can't provide you with the documents. But after my simple self-test, I found that the activation of one of the fonts called "Helvetive Neue Roman DAF" would cause scrambling problems in Acrobat's "Save as" and "Document Cloud" interfaces. This problem, I guess, is caused by the conflict between the installed font and the font used by Acrobat.

  • Sunil Soni commented  ·   ·  Report

    Thanks @Raymond for the info.
    Please share font package as well so that we can reproduce & debug it in-house.

  • Raymond commented  ·   ·  Report

    @Sunil Soni
    Sorry, the fonts and video are not convenient for you. The steps for adding fonts are as follows:
    1. Open macOS Font Book
    2. Drag the font folder into the Font Book software catalog directly, and the font will be activated and used automatically.
    3. Open Acrobat software normally

    If I disable or delete the installed fonts, restarting Acrobat will return to normal.

  • Sunil Soni commented  ·   ·  Report

    @Raymond Can you please share the fonts & its installation steps ? so that we can try to reproduce the issue at our end.

    and can you please try to remove the font and see if the issue is fixed.

    Please share your observation.

    A video would be helpful.

  • Raymond commented  ·   ·  Report

    @Sandeep Grover
    1.The added fonts are provided by company guests. The specific fonts can be seen in the attached pictures.
    2.The "save as PDF" dialog box and the "go to Home / My computer / Document Cloud / Add an Account section" you prompted have the same problem , but other software locations have not yet found this problem.