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  1. Corrupted or Damaged

    18 votes

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    3 comments  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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    Need Info  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded

    Hi,

    Thank you for reaching out.

    Would you please provide more information about the problem so that we can troubleshoot it?

    You said: “I tried to create a PDF and received the message Corrupted or Damaged.”

    It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.

    How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?

    Where did you see the first error message about “Corrupted or Damaged”?

    Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?

    Please let us know what you find.

    Thank you.

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  2. Unable to fill out forms (was: Edit)

    21 votes

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    Need Info  ·  5 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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  3. Why am I not able to move images to the edge of the Page?

    21 votes

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    0 comments  ·  Acrobat Reader for iOS » Editing PDFs  ·  Admin →
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  4. Combining Files takes hours on two pages. what do I do?

    45 votes

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    Need Info  ·  10 comments  ·  Acrobat Reader for iOS » Creating or Exporting PDFs  ·  Admin →
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  5. Organize- unable to move multiple pages at once

    47 votes

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    2 comments  ·  Acrobat Reader for iOS » Organizing or Combining PDFs  ·  Admin →
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  6. XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows

    55 votes

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    3 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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  7. Lost Comments: The new app keeps deleting/not saving annotations

    149 votes

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    31 comments  ·  Acrobat Reader for iOS » Bugs  ·  Admin →
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    Need Info  ·  Jeffrey Xiong responded

    Hi,

    We’re really sorry for any inconveniences this has caused.

    If you can answer any of these specific questions, that would be really helpful:

    - How long had you been commenting for before you lost data?
    - Did you click the ‘done’ button in the top left?
    - Did you only use a single tool (highlight), or did you alternate?
    - How did you leave the pdf you were commenting before your comments were lost? (Switching to another app, closing the app, etc.)
    - Did you share the file?
    - Did the app crash?

    If possible, would you mind taking a screen recording of the issue? You can find information on how to do so here: support.apple.com/en-us/HT207935

    Thank you,
    Jeffrey

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  8. Obrolan

    1 vote

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    Resolved  ·  1 comment  ·  Acrobat Web » Fill & Sign  ·  Admin →
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