XFA forms: Adobe Acrobat Reader unable to open certain pdf files, suggests use of Adobe Acrobat Reader DC for Mac or Windows
Adobe Acrobat Reader for IOS (running on iPad Pro) is unable to open certain files (in my case it is all the files sent by the South African Revenue Services, the receiver of revenue of the Republic of South Africa), yet Adobe Acrobat Reader for Microsoft Windows on my laptop opens them without a problem, even some email attachment files that the Reader for IOS says are corrupted. When openining such a file, a blank page with an error message comes up, and advises user to use “Adobe Acrobat Reader DC for MAC or Windows” to open the file (which is not available on the App Store for my iPad Pro in any case). The updates of the App have not addressed this problem over the years, to date. What could be the cause of the problem? What should I do to resolve it? Attached is a sample of the file to illustrate the point, and a screen grab of the error message. I request that Adobe sorts this bug out to ensure that the reader can open any acrobat format file that it is able to open on other platforms.
Acrobat Reader mobile apps for iOS and Android do not support the special type of PDF called static/dynamic XFA form.
Please see the following Adobe LiveCycle blog that was written in year 2014.
We are not aware of any change of plan in the near future.
Sorry for the inconvenience caused.
mary chibakuwa commented
Thanx very much
Why is it impossible to open an interactive PDF file created using an Adobe product in iOS using another Adobe product (Adobe Reader)? Using latest versions of everything. PDF created using Adobe LiveCycle Designer 11.0. Generates PDF version 1.7 Adobe Extension Level 8 (Acrobat X). In iOS it fails to open. Are there other LiveCycle settings that would generate an interactive PDF that WILL work?
Need to be able fill in data on an interactive form and save it with the data entered to later attach to email.
What can the creator of a XFA dynamic form created in LiveCycle do so people using Acrobat Reader mobile apps can access these PDF documents? I am also am running into this problem working for a government agency and most of our clients have gone to using Chromebooks. Any suggestions would be greatly appreciated!