Corrupted or Damaged
I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
Apple iOS 12.1.1
Did not see file
Thank you for reaching out.
Would you please provide more information about the problem so that we can troubleshoot it?
You said: “I tried to create a PDF and received the message Corrupted or Damaged.”
It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.
How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?
Where did you see the first error message about “Corrupted or Damaged”?
Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?
Please let us know what you find.
I am attempting to open a magazine on iPad that I downloaded. Unfortunately Acrobat Reader (version 19.05.00) is telling me it’s corrupted or damaged. I tried Books and get a message that it cannot be opened without a reason why.
Marcos Ferreira commented
I would add that besides being possible view it in the email, it is possible to view it in another pdf reader. Apparently the problem occurs only in the acobat reader.
When i save a pdf file on iPad Pro (latest model), and iOS 12.2 version, when i try to open in adobe, it says file corrupted or damaged. I am able to view when i open the attachment in the email