Feature Request/Bug

Corrupted or Damaged

I selected and viewed my tax return from H&R Block, I tried to create a PDF and received the message Corrupted or Damaged. I then tried to send it to Acrobat and then open it in Acrobat but received the same message Corrupted or Damaged.
Apple iOS 12.1.1
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14 votes
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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Need Info  ·  AdminiOSDeveloperCK (Software Engineer, Adobe) responded  · 

Hi,

Thank you for reaching out.

Would you please provide more information about the problem so that we can troubleshoot it?

You said: “I tried to create a PDF and received the message Corrupted or Damaged.”

It sounds like the PDF document was already damaged before you sent it to your iPad/iPhone and open it in Acrobat Reader for iOS.

How did you create the PDF document? Did you export it from the H&R app on desktop or iPhone/iPad?

Where did you see the first error message about “Corrupted or Damaged”?

Would you please send the same PDF document to a Windows or Mac computer to open it in the desktop version of Acrobat Reader?

Please let us know what you find.

Thank you.

3 comments

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  • Ryan commented  ·   ·  Flag as inappropriate

    Hello,

    I am attempting to open a magazine on iPad that I downloaded. Unfortunately Acrobat Reader (version 19.05.00) is telling me it’s corrupted or damaged. I tried Books and get a message that it cannot be opened without a reason why.

  • Marcos Ferreira commented  ·   ·  Flag as inappropriate

    I would add that besides being possible view it in the email, it is possible to view it in another pdf reader. Apparently the problem occurs only in the acobat reader.

  • Anonymous commented  ·   ·  Flag as inappropriate

    When i save a pdf file on iPad Pro (latest model), and iOS 12.2 version, when i try to open in adobe, it says file corrupted or damaged. I am able to view when i open the attachment in the email

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