184 results found
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Angry - very angry!
By immediately going back to the old format on ADOBE SIGN - THIS IS A TRAVESTY - there was NOTHING wrong with the old format. You have lost your minds if you think this is functional or intuitive. What galactically stupid programmer thought this was an improvement?? After 10 years - I am out and changing to something better than this garbage. This needs to be blown up on social media to get you to change.
1 voteHello David,
We are sorry you are having trouble with the new update. Could you provide more information about the problems you have about it please? This would help us improve your experience.
Thanks,
Sign in Acrobat Web Team
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New Update Horrible Sept 2023
New Adobe Modern update is HORRIBLE. E-signature function has decreased exponentially in usability and ease. I wish there was a way to revert back to the last OS.
1 voteHello,
We are sorry that you are having trouble with the new update. Could you provide more information about what is causing you issues? Also, to revert back to the old version you can do the following steps:
- Click on your profile
- Select Settings
- In E-signing settings, uncheck the box for "Use the latest version of Request e-signatures"
- Click Save and wait for the confirmation toast
This will apply only to NEW drafts created after changing this setting
We appreciate your feedback and please let us know if you have any more issues with this feature, we welcome any information that you can provide to improve your experience.
Thanks,
Sign in Acrobat Web Team
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Go back to the old e-sign, new one is rubbish
your new Adobe e-sign is rubbish! So many more steps than before, it jumbles the document title and I have to rewrite it, I placed the signature box where it should be and nope, it changed the location and now the signature is in a completely different place! I have to add email addresses all over again and names - why do I need to add names!? Revert back to the old method immediately, there was NOTHING WRONG WITH IT! The old way was so much easier to use, so much more versatile and do you really think that I…
1 voteHello Susan,
We will like to know more about your issue with new the new update. Could you provide more information about it? Also if possible, can you share the document that you used? It will be really helpful to have it.
Thanks,
Sign in Acrobat Web Team
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worst update to an already working system
why has adobe changed the way e signatures can be sent this has all changed and is a lot longer to send
1 voteHello,
We are sorry you are having trouble with this feature. Could you provide more information about it. For example, what is in specific the issue you are facing or any information that you deem important will really help us.
We appreciate your comment and will like to get more feedback from you.
Thanks,
Sign in Acrobat Web Team
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HATE HATE HATE THIS VERSION
HATE THE NEW ESIGNATURE REQUESTS!!! this section has changed and I cannot work out how to add additional documents to this like the old version used to be able to do. Also where do I add comments and document titles. I really don't like this new format and the 'instructions' and videos are vague and inadequate. Very frustrating!!!
1 voteHello Gregan,
We are sorry you are having trouble with this update. Could you provide more information about this issues? For example, the steps you do in Acrobat web before encountering this issues, if is with a specific file or anything you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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E-sign glitches
Cannot get E-signature docs to load, continues to error.
1 voteHello Verrill,
We are sorry you are experiencing this issue. Could you provide more details about it? For example, the steps you use to trigger this issue, if it happens with a specific file or anything you deem important will be helpful for us.
Thanks,
Sign in Acrobat Web Team
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Allow editing of web form signers in setup stage
Allow changes to signers on the set-up for web forms. If someone from an organization needs to sign something and then leaves that organization, there is no way to change who should sign unless you change it with every new agreement that comes in or to completely start over creating a template.
1 voteHello Adriane,
We are sorry that you are having trouble with this feature. Could you provide more information about this issue? For example the steps that you do to reproduce this issue or any other information that you deem important. We do support editing an active web form, for any changes you need to open the web form from Acrobat web and in the panel under actions you can select Edit Web form. If this doesn't resolve your issue, please give us more information.
Thanks,
Sign in Acrobat Web Team
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FORMAT AND DISPLAY
Some words not display properly after download.
1 voteHello Yee Xuan,
We are sorry that you are having trouble with this feature, could you provide more information about it? For example, the file that you are having problems, if you are converting the file or other information that you might deem important.
Thanks,
Adobe Acrobat Sign Team
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Not being emailed when docs are signed
I am no longer receiving emails when documents are e-signed. All my notifications settings are set to send emails, but as of recently those have stopped. I won't be able to keep using this service if I am not properly notified when docs are signed.
1 voteHello Lindsay,
We are sorry that you are having trouble with this feature, could you provide more information about your problem? Since when have you stop getting the emails? if you don't have them in your junk email? and any other information you deem relevant.
You can also check the status of your agreements in Acrobat web, in Documents under Agreements or you can search for it
Hope this helps,
Adobe Acrobat Sign Team
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not user friendly
your apps is not user friendly. I could hardly put my signature on the document.
1 voteHello Nerissa,
We are sorry that you are having trouble with this feature. Could you provide more information about your problem so we can help you?
Here is a helpx link that might help you Fill & Sign
Thanks,
Adobe Acrobat Sign Team
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Eliminating the free grandfathered Sign accounts is dirty
Not cool, Adobe. Now that you've done that annoying account migration, it seems you've eliminated the free Adobe Sign accounts, although when I click on my account, it claims I still have access to send and sign documents.
It allowed me to send one and now when I select a document to upload to get signed, it doesn't go any further because a popup comes up trying to force me to upgrade to something I don't want.
I originally was grandfathered on the 10 free contracts a month plan, then you took that away and downgraded me to 5. Then…
1 voteHi Lisa,
Could you please provide more account details.
Thanks,
Adobe Sign Team
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Use a current e-sign template for fill & sign
The ability to have the option to use a current e-sign template and convert it to a fill & sign versus having to start from scratch when I'm wanting to use the current template in front of the customer.
1 voteHi Keith,
Could you please provide more details about this request.
Thank you
Adobe Sign team
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Not sure
Not sure what your NEXT STEPS ARE
Do I have to upload a document from my download folder I order to sign it?
1 vote -
The fill and sign templates are not opening for use, but instead show an error.
Need help with agreement templates - when attempting to use them, instead of loading it errors out. This happens frequently since the Adobe update/change to Adobe Acrobat.
1 vote -
ERROR MESSAGE
FORM WILL NOT SEND, NO INDIATION AS TO WHY. BETTER INFORMATION WOULD BE USEFUL SO I CAN WORK OUT HOW TO RESOLVE THIS
1 voteHi Rebecca,
Could you give more information about the file you tried to send? Also a screenshot of the error message if there is would be really helpful
Thanks,
Acrobat sign team
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it cannot save the file once e sign
I cannot save a file once I do e signature. It doesn't work
1 voteHello Nenad,
Could you provide more details about this? Do you mean that after you put your signature in the file it cannot be saved? Or you cannot save a copy? Also could you provide a screenshot if there's a error message?
Thanks,
Acrobat sign team
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Adobe Sign Error - Cannot Open Signed Docs
Cannot open signed Adobe Sign documents. It is telling the file is corrupt for every document in the account. This is not correct and is clearly an error within the Adobe system. It just started happening this week.
1 voteHi Kyle,
Could you provide more details on how/where you opened the Adobe Sign documents, as well as the name of one of such documents and when it's signed so we can look into it?
It'd also be helpful if you could provide us a screenshot of the error.
Thanks,
Adobe Sign Team
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I need important files to download
I can't download HSBC files send my Rosalinda
mccendozo@gmail
1 voteHi Macaria,
Could you please provide more information?
Where were yo download - which page?
What were you trying to download? A PDF file, other type of documents, or an Agreement?
Thanks
Adobe Sign Team
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Please contact ne 0272691899
hi there,
currently one of our user encourting E sign access issue to solve this i contacting several times to help desk later my call us been transfer to business support team but no one is responding even if i stayed in the line for 20 minutes.
its a poor service what i faced today.
Regards
Madhan JN
Custom Care Nursing Ltd
+64 02726918991 vote -
I can't use this feature
This is organization account and I am the admin on this but still I can't use this software.
I can't use E-Sign feature. Could you please give me support and resolve this issue ASAP.
1 voteHello Manish,
Thank you for your feedback. Can you please share a little bit more information about the issue you're running in to?
Thanks,
Adobe Sign Team
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