162 results found
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Acrobat's Fill & Sign won't upload my document
Adobe acrobat is not able to open any documents for me to sign, in both the desktop and browser version. It uploads half way and then gets stuck and never moves. Very frustrating.
1 voteHi Luke,
We are sorry to hear you're experiencing issues with Fill and Sign. We are currently triaging your issue and gathering additional information to better understand the problem. In the meantime, it would be very helpful if you could share the file(s) you're encountering issues with, so we can analyze the situation more thoroughly.
We greatly appreciate your patience and cooperation as we work to resolve this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Thanks,
Sign in Acrobat Web Team
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Add Content Blackout/Redacting Function
Add redacting - so we can blackout, cover up or delete sensitive information... duh.
1 voteHello Jean,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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Address and Phone Number Signature Fields
I would love to have phone number and all address fields to be able to have it populated that same way it does for signature or name where it tells you what it is but also allow for checking stadarization ex: zip code is 5 numbers..
1 voteHello Charles,
We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.
Thanks,
Sign in Acrobat Web Team
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underlined areas
adobe acrobat üzerinden açtığım metinlerde altını çizdiğim alanlar kayboluyor, bunun için her yolu denedim ctrl+s yapıp çizili bölgeleri kaydettim, metinde altı çizili alanlar yine kayboldu metni hesabıma yükleyip açtım yine kayboldu.
The areas I underlined in the texts I opened via Adobe Acrobat disappear. I tried every way to do this. I did ctrl + s and saved the underlined areas. The underlined areas in the text disappeared again. I uploaded the text to my account and opened it. It disappeared again.
1 voteHi,
We are sorry you're experiencing issues with the app. While we try to narrow down the possible cause of this issue, could you please provide more information about it? For example, this error occurs when you upload a file to Acrobat Web or is it happening on the Desktop app? Any additional information that you could provide will help us address this issue as soon as possible.
Thanks,
Sign In Acrobat Web Team
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Poor experience sice update
Since the update the E-Signature administration is sluggish and often crashes. Will these bugs be fixed.
1 voteHello Andy Smith,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better. Please bear with us while we can find the cause of the problems.
In the meantime, could you give us more information regarding this issue? If it happens all the time or only with a certain document type?
Thanks,
Sign in Acrobat Web Team
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Something went wrong
Hi,
I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.2 votesHi,
We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?
Thanks,
Sign in Acrobat Web Team
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E-signature order
It would be nice if you could assign the signature order to multiple people. For example, if I am sending out a lease I want all of the tenants to sign in either order. After all of the tenants sign then I want to lease to be sent to the landlord for signature. Docusign has a feature that allows for this.
2 votesHi Hamed,
Thank you for your suggestion! We appreciate your interest in helping us improve our product. We are always looking for ways to improve our product and will definitely consider your request.Thanks,
Sign in Acrobat Web Team
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your ****** website
your website navigation is just horrendous. my god, it takes 10 minutes to figure out how to get to my templates for esign. jesus christ, this is EVERY SINGLE TIME. i don't come here everyday, so its a nightmare trying to navigate past all the ******** you try to get me to download or buy. just take me to my **** and stop changing where the links are. do better, you charge enough **** money you should give two ***** about your customers time and convenience
2 votesHi Legacy Healthcare,
We understand you are encountering some trouble with the new feature in Request e-signatures. We apologize for any inconvenience this may cause. With Modernized experience, you now get simplified document authoring experience, leverage AI-assisted form field detection and ability to revise, organize & save document edits in-progress, add/ remove recipients during agreement creation step. Here’s more information.
If you still prefer to use the earlier version you can revert back by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks, Sign in Acrobat Web Team
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Documents not loading bug
I can't get document to load. I need to get this bug fixed so I can access signed documents.
2 votesHello,
We are sorry to hear that you are experiencing trouble with this feature. We are currently triaging your issue and gathering more information to understand the problem better.Could you please provide more details on the issue you are facing? For instance, is this problem occurring with a specific file, or does it happen consistently with any file? Any additional details would help us narrow down the root cause and find a solution more efficiently.
Thank you,
Sign in Acrobat Web Team
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Terrible esign experience
Extremely unfriendly software. I've always used DocuSign to sign documents and my experience has been seamless. Wasted so much time trying to e-sign with Adobe and still not able to.
1 voteHello,
Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues , please let us know so we can help troubleshoot and provide any possible solutions.
Thank you for your patience as we triage this issue.
Sign in Acrobat Web Team
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e-sign progress
your e-sign is so sketchy. people have an amazingly difficult time finishing these documents we send. either they can't finalize because they've finished all the fields, and adobe doesn't recognize that they have, or they don't finish.
What we desperately need is for adobe to allow us to see the progress. This is a basic feature implemented by other e-sign products like dochub for instance.
If we had ability to download 98% completed document, we could work with it. not seeing any progress until your broke finalization process is a deal breaker1 voteHello,
Thank you for sharing your feedback with us, and we apologize for the frustration you have experienced with our e-sign feature. In the meantime, if you're encountering specific issues where completed fields aren't being recognized, please let us know so we can help troubleshoot and provide any possible solutions.
Thank you for your patience as we triage this issue.
Sign in Acrobat Web Team
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is there a way to download all completed agreements in adobe pdf
is there a way to download all completed agreements in adobe pdf
1 voteHi,
The application doesn't currently support this feature. However, we are always looking for ways to improve our product and will definitely consider your request for future updates.
Sign in Acrobat Web Team
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Missing characters from Croatian alphabet
Application is ok, but it has trouble with textboxes containing characters such as č, ć or š. Textboxes containing such characters disappear when document is exported to pdf.
1 voteHi,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us until we find a solution to this issue.
We appreciate your support!
Thank you,
Sign in Acrobat Web Team
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Page Unresponsive
When trying to add multiple recipients to sign a document, the page becomes unresponsive.
1 voteHi,
We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem.
Thanks,
Sign in Acrobat Web Team
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e-signature glitch
The e-signature thing has been glitchy. Today it started blacking out the panel for signature options after I added some signature info. If I save the doc and reopen the doc I can send.
1 voteHi Cody,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Please bear with us until we find a solution to this issue.
We appreciate your support!
Thank you,
Sign in Acrobat Web Team
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Can't send an e-signature request due to issue.
I tend to use the app as default. When trying to request an e-signature, I get as far as selecting what I want the recipient to sign and then the left-side box goes black. This is where you would ordinarily finalise and send the document - which I now can't due to the random black boxes appearing.
Would much appreciate it if this was resolved.
1 voteHello Craig,
We understand you are encountering some trouble with the feature Request e-signatures. We apologize for any inconvenience this may cause.
We are triaging your issue and are gathering more information to understand the problem better. If the issue is still happening and in the meantime we resolve this specific problem please try to use earlier version of the feature by following these steps:
1. Click on your profile icon.
2. Select "Settings".
3. In "E-signing settings", uncheck the box next to "Use the latest version of Request e-signatures".
This change will only affect new created after making this adjustment. We appreciate your patience and cooperation in resolving this issue.
Could you please tell us if this issue you are facing happens every time and with all the documents you use?
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Web form I issue contract links
I issue contract links via a web form, and this problem has appeared. I need an explanation of the problem, noting that a link from the Excel program has been shared.
1 voteHello,
We are sorry you are experiencing trouble with this feature. We are triaging your issue and are gathering more information to understand the problem better.
Thanks,
Sign in Acrobat Web Team
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the cloud experience for acrobat pro is horrible
Stop it with making everything a cloud-based experience. It's lame and fails the user experience. It is not well-featured, and is not easy to use, and flat out doesn't work for saving files locally, for editing/fill&sign flow and ease of use, nor exporting PDFs. Get rid of the cloud **** and bring back a real app on a real hard drive. Your old app for acrobat pro was just fine. Then you had to make it "all online" and break it. I cannot even download PDF files anymore, the button doesn't work for "download".
2 votesHi Jordan,
We are sorry you are experiencing trouble with the new feature. We are triaging your issue and are gathering more information to understand the problem better. Would you be so kind to send us the document you are having issues with? And if possible, please tell us the steps you take to download a file.
If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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Undeliverable Error Message
Everytime I send out an e signature request I get an email saying document was undeliverable, then a few minutes later I get an email confirming document has gone out for delivery. Please find attached screenshot of undeliverable msg.
2 votesHi Sandra,
We are sorry you are experiencing trouble with the new feature . We are triaging your issue and are gathering more information to understand the problem better. If you have any further questions or concerns, please do not hesitate to contact us.
Thanks,
Sign in Acrobat Web Team
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E-sign templates aren't working properly.
E-sign templates aren't working properly. The window says the document is not sent but when I look at my email it looks like it was sent out. This has caused duplicates to be sent out.
1 voteHi Hamed,
We are sorry you are experiencing troubles with our app . We are triaging your issue and are gathering more information to understand the problem better. Could you provide more details regarding the issue you are having? For example if you are seeing an error when you try to send the agreement or anything you consider could help us narrow down a possible solution for this.
Thanks,
Sign in Acrobat Web Team
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