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Something went wrong

Hi,
I'm getting Something went wrong errors when trying to finalise agreements for e-signing. Please investigate.

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Wade Spooner shared this idea  ·   ·  Report…  ·  Admin →
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Under review  ·  AdminDavid Murillo (Admin, Adobe) responded  · 

Hi,

We understand you are encountering some trouble with our services. We apologize for any inconvenience this may cause. Could you please give us more details on where you find this issues, and if possible could you provide any specific documents that you encounter this problem with or any other information that you consider important?

Thanks,

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  • Liam commented  ·   ·  Report

    A smart diagnostic system would be really useful here. Something similar to DixMax troubleshooting https://dixmax.es/diagnostico-dixmax/ could detect where the e-signing process is failing and guide the user toward the likely solution instead of only displaying “Something went wrong.” Checking the document, account permissions, browser, and agreement status automatically could make troubleshooting much faster.