Bug
I have a problem with a PDF I’ve imported from Telegram on my iPad Pro 12.9" 2015 (even if I don’t remember whether I copied it or I just opened with Adobe or even if I copied it to Notability and then I sent it to Adobe).
In Adobe the file has changed name in "Telegram-cloud-document-4-...[many numbers].pdf” and is only 45 bytes.
Every operation done with this file fails with unknown error so that it is in the main page when I open the app and so it is upsetting to see it every time... I would like to eliminate it or at least to remove it from the main page.
I guess that Adobe created a node in its graph but without the associated file, but I can’t understand why.
Thank you
PS: I had iOS 11 when this trouble have begun and now I have iOS 12
Michelangelo
shared this idea
Hi Michelangelo,
Is the file locally stored on your iPhone/iPad? If so, please tap “Files” in the bottom tab bar and check the file listing of “On This iPhone/iPad”. Do you see the file?
Would you please try deleting the file from the Files > Location > One This iPhone/iPad (instead of Home > Recent)?
1. Tap “…”.
2. Scroll down the menu that pops up.
3. Tap “Delete” (which is the last item in the menu).
It may also help to restart your device and try again.
https://support.apple.com/en-us/HT201559
Please let us know if you still have a problem deleting the file.
Thank you.
-
Michelangelo
commented
I triaed this way, even after restarting and even with an other file manager, but every time with every action there is a message such as "you can’t do this operation because the file doesn’t exist"