I have tried all the things above/below and my files will still not save to document cloud..... i have deleted lots of files/documents and as such should be able to add new if it was full before but alas they still will not save 🙁

Absolutely no difference after the update (yes, i signed out, closed app, opened app and signed in)

Hi all,

We just released 19.06.01 to the App Store on June 16, 2019.

Would you please update to 19.06.01 and check if the problem is fixed?

If the problem still persists, please try the following steps.

1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.

Thank you for your patience.

I am having same problem as others. My file is on my iPad, but when I try to save to the cloud, It won’t & saves a “recovered” copy. I have only used 886 MB.

Absolutely no change after signing out, closing and then signing back in.

Hi all,

For those of you who had experienced the "Cannot Save to Document Cloud" problem with the latest version 19.05.00 of Acrobat, would you please try the following steps?

1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.

Please let us know if this fixes the problem.

Thank you for your help!

I have exactly the same problem - unable to save docs to the cloud and get a "recovered" file instead. My storage is only 363 MB.
This must be a centralised glitch if many of us are noticing it.

Similar problems as listed but I am now unable to download documents into the cloud, rename, move, share a copy of any of my files in the cloud. I have deleted all unused files and still no joy.

Greetings! I have the same issue and per the attached screenshot I am not near my storage limit. Please help.

I have the same issue. My cloud is empty. I tried to save the welcome pdf. It goes on to the cloud list for 30 seconds then gets bounced. See the screen shots attached.

Hi all,

Thank you for those who provided the screenshots of the error message.

One of the possible causes of the error is that your Document Cloud storage is full.

Document Cloud includes 2GB of free storage or 100GB of storage with Acrobat DC subscription.

https://helpx.adobe.com/document-cloud/help/file-size-limitations.html

Is it possible that you hit the storage limit?

To check your current storage usage

1. Go to https://assets.adobe.com in a web browser.
2. Sign in with your Adobe ID that you use for Acrobat Reader.
3. Look at the bottom-left corner for the storage usage.

See the attached screenshot: Cloud Storage.png

If it is nearly full, would you please try deleting old/unneeded large files from Acrobat Reader on iPhone/iPad? Does saving a document to Document Cloud finish successfully after that?

Please let us know what you find.

Thank you for your help.

Thanks for getting back to me. I signed out and then back in again but that didn’t help. I am unable to attach a screenshot to this comment. But it’s the same as before.

Hi,

Sorry for the problem that you've encountered.

We are having a hard time reproducing the problem.

Would you please try signing out from Document Cloud and signing in again?

Please let us know if it helps (or not).

Thank you.

I am also having the same problem with saving files to the document cloud and getting the same message that anonymous is getting.

Since the newest update every time I try to save something the the document cloud I get a message saying “unable to save this file to the document cloud a recovery file was placed on your device”

Hi Anthony,

Once you tap the "Save to Document Cloud" menu item, the document will be saved to Document Cloud.

The "Save to Document Cloud" menu item will no longer be available. If you make any changes (e.g. adding comments, filling out form fields, etc.), you can close the document to trigger save.

Please make sure that you are signed in, tap "Files" in the bottom bar, then tap Locations > "Document Cloud" to open the same document again.

If you see an error message, it would be great if you can attach a screenshot in your next post.

Thank you.