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Acrobat Reader for iOS: General Troubleshooting/Other

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Ios11 - needs update to work with ios 11?

Not sure why but it says latest update does not work with ios11? I have just update the app today and still not working. Pls help. Thank you.

LastCompatibleVersion.png 55 KB

8 votes

Anonymous shared this idea · Feb 8, 2019 · Report… · Admin →

Need Info · Feb 8, 2019

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AdminiOSDeveloperCK (Software Engineer, Adobe) commented · February 8, 2019 6:54 AM · Report

Hi,

Would you please provide more details about the problem?

Do you see the alert with the message "Download an older version of this app"? (See the attached screenshot: LastCompatibleVersion.png)

The system requirement for Acrobat Reader 18.09.13 (released on October 1, 2018) or newer is iOS 11.2 or newer.

What is the iOS version on your iPad/iPhone? What is your device model (e.g. iPad Air 2nd generation, iPhone X)?

If you can attach a screenshot to your next reply, it would be helpful for us to troubleshoot.

Thank you.

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