Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your devic
Unable to save the file “file name x.pdf” to Document Cloud. A copy has been saved with the name “file name x (Recovered).pdf” to your device.
We just released 19.06.01 to the App Store on June 16, 2019.
Would you please update to 19.06.01 and check if the problem is fixed?
If the problem still persists, please try the following steps.
1. Tap Home in the bottom tab bar to go to Acrobat Home screen.
2. Tap the Profile icon (the second from the right) in the top bar to go to the Settings screen.
3. Tap Sign Out.
4. Tap Sign In to sign back into Document Cloud.
Thank you for your patience.
Would you please sign out & in to see if Acrobat stops creating "(Recovered).pdf" files?
The "(Recovered).pdf" files contain your new changes that have not been saved to Document Cloud. Please inspect each one of them and see if you can recover lost changes.
We apologize for the inconvenience caused.
Judy Cash commented
Ever since the latest update to my iPhone 8 and my iPad it will not allow me to save a file to the document cloud. It says it does then three seconds later comes back and says can not save x.doc and it’s recovering the file, making a second file on my phone.
It’s also not letting my create a new folder today.
Rodolfo Vergara commented
No se puede guardar en cloud
For some reason it not only is crashing sometimes it has been recovering every file. After saving the to my documents from my iPhone 7 it will say it’s recovering the file and therefore it makes it have two and sometimes more than two of the file on my iPhone 7. This, of course, takes up space. Anyway, I’ve even tried making sure I have space on LY phone that might be taken up causing it to crash and act crazy. And I do believe at one point when I had no files on my iPhone 7 In Adobe I actually deleted and reinstalled. I’ve restarted my phone. The only thing I have NOT done is updated my phone Bc my phone won’t let me update it. Nor will my iPad Air 2 so that’s crazy. But anyway anxious to k the fix for these problems. Thank U.