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Feature Request/Bug

Acrobat Reader for iOS: Comment

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I cannot log in to the account, the prompt is that the access is denied. Hope you could help fix it as soon as possible.

1 vote

Anonymous shared this idea · Aug 26, 2019 · Report… · Admin →

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AdminMeenakshi Negi (Customer Support Agent, Adobe) commented · September 3, 2019 12:21 PM · Report

Hello,

I have checked your account with the email ID you used to sign-in to the UserVoice. Assuming you are using the same email ID to sign-in to the application.

The email ID is registered in the China region. The Adobe.com service is not available in that geolocation (i.e. China) that is the reason you get the access denied error message when you try to sign in to the application.

Thanks,
Meenakshi

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Adminsgowtham (Admin, Adobe) commented · August 27, 2019 10:21 AM · Report

Hello,

Please provide your geolocation & emailID.
Note: "Adobe.com" service is not available in some geolocations. You will get access denied error messages when you try to sign in to the application from those geolocations.

Thanks,
Srini

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