I have a standing order for €9.99/m that is always paid on time (paypal). Since last update I cannot use the extras (converting pdf files to word, organising pages in pdf files, exporting them, etc.) that I am paying for. App on iPad says I have to buy that feature. So I cancelled the subscription to rebuy it and was informed that the new subscription will start on Nov 21 when the old one has run out. Nonetheless you will not let me use the extras I am paying for. Very frustrating. Thanks for your help in advance.