Fix Issue: Adobe MIP Plugin checks for an Azure AD account and this causes an error to display for consumers (non-business users)
If a company uses MIP to protect a PDF file and sends that file to an external consumer's (a user at an @gmail.com, @yahoo.com, @hotmail.com, etc) email address, that user experiences an error when attempting to open the protected document as the Adobe MIP Plugin tries to log the user into the Adobe Inc Azure Active Directory and fails.
While the user can then dismiss the error message and still consume the content, this should be transparent and align with the experience of opening an MIP-protected Office document in the same scenario.
Jerry Young
shared this idea
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Dmitriy Makuha commented
I have owned a sewing business for 5 years now and only recently found out that there are unfounded reviews about my company on PissedConsumer . At first I didn’t know what to do, because such platforms protect users’ opinions. I started to figure it out, it turned out that it is possible to remove a review from *** sed consumer https://www.pissedconsumer.com/blog/2024/09/how-to-remove-reviews-from-pissedconsumer/ , but not so easy – either through negotiations with the author or through an official request on the platform. In the end, I decided to resolve the situation by contacting the client. If you have a similar problem, I advise you to first try to negotiate.
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Anthony Visceglia
commented
This occurs with the plugin on both Windows and macOS clients, and it quite frustrating from a UX perspective.