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Adobe Reader Crashing

The latest Adobe Acrobat Reader 23.003.20284 keeps crashing when the addon is launched via IE.

1 vote

Dennis Singh shared this idea · Aug 31, 2023 · Report… · Admin →

An error occurred while saving the comment

AdminBhawna Arora (Admin, Adobe) commented · September 11, 2023 6:36 AM · Report

Hi Dennis,

We apologize for the issue you faced!

This might be due to some garbage file created in the kernel/OS. Please update if you still getting the crash upon launching acrobat.

In case of consistent crash, please clean the acrobat via Acrobat cleaner and reinstall again.

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

You can dowload cleaner for both Windows and Macintosh from the same link.

Best,
Bhawna.

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