75 results found
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3 votes
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Bug: Reader DC v20.012.20041 crashing on open for Windows 8.1 and Windows Server 2012 R2
Serveral users in different environments having issues with the August 2020 update. Reader DC no longer works to open PDFs. Uninstall and Reinstall, and repair have not fixed the issue. Issue exists on Windows 8.1 systems and Windows Server 2012 R2. Issue occurs when attempting to open PDFs. On some uninstall and reinstall, tests of opening PDFs are successful, and then start failing again.
2 votesHello,
Realy sorry to hear about the issue that you are facing with the Latest Reader when trying to open the PDFs.
We would like you to kindly share the requested Procmon logs(as shared in the previous replies) with us so that the engineering Team can start actively working on the issue that you are facing.
Also we would want to do a Web-Conference session as soon as possible where we would also debug the issue virtually on your machine for fixing.
Please let me know your availability so that a meeting could be scheduled for the same.
You can drop an an email directly at ajain@adobe.com for any other assistance that you may need in this ?Thanks
Ayush Jain -
The download site seems suspicious. The use of Times Roman made me think it was a fake site and made me very reluctant to download and insta
Standardise the appearance to match the rest of the Adobe family.
The Step 1 Operating System list is hard to understand and I battled to find my Mac OS. The install took ages and has now hung twice without managing to install. Overall, the experience is unsettling and worrying.1 vote -
Acrobat Reader Font Pack for version 2020.006.20034
Need a new installer!
10 votes -
Need fix for acrotray.exe errors when adobe installed on internal D: drive rather than C: due to space restrictions.
When there re space restrictions on the C: drive Adobe apps can be moved to the D: drive. However, Acrotray.exe. errors happen. There needs to be a way for the Cloud installer to repair this automatically and let the user continue to use the D: drive.
1 vote -
Fix "Install font pack" issue for 2020.012.20048
Adobe Reader DC updated to Continuous Release 2020.012.20048 (File version 20.012.20048.6926). I open a SCANNED PDF and immediately get error reading:
A font package is required to correctly display this page. Click "OK" to direct your browser to download the add-on from adobe.com. After installation, you will need to close and re-open the document to correctly view contents dependent on these newly installed fonts.I click OK and eventually get directed to: https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6839&fileID=6837
This page has a "Download Now" button but when clicked does nothing - no download is initiated and I get no warning of a popup being blocked.
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1 vote -
1 vote
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Reader DC freezes after some seconds
I installed the latest version Reader DC on a Windows 7 64-bit pc, fater the old version freezed after some seconds. But the result is always the same, the new installation always freeze after few seconds.
I tryed a new installation from scratch, restarted many times, disinstalled DC some times, used the Acrobat Cleaner tool, tryed to correct the installation, but nothing worked, DC always freezes and I have to kill it.
The dump files below were collected at the same time (there were two AcroRd32.exe processes running at the same time, I do not know if this is normal).1 vote -
2 votes
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The process cannot access the file because it is being used by another process. File: C:/Users/Ganapathy/AppData/Local/Adobe/Reader 9.0/Se
How do I fix this please\
The process cannot access the file because it is being used by another process.
File: C:/Users/Ganapathy/AppData/Local/Adobe/Reader 9.0/Setup Files/AIR/Adobe AIR Installer.exe
Info ID: 32.414.03.2.20020
Please send the Info ID and file name to http://www.adobe.com/misc/bugreport.html1 vote -
Ich habe den Photoshop 2020 im media markt gekauft habe aber kein Laufwerk auf dem Laptop kann aber nichts instalieren
Diese Seite hier bringt mir auch nichts alles in Englisch warum nicht in Deutsch habe kein laufwerk auf dem laptop habe alles genau der Reinefolge wie beschrieben gemacht aber immer kommt Fehler bei der seriennummer ????? Wann behebt man das mal .Seriennummer / abrufcode ???? wo kommt was hin . Adobe ist das bislang am schlechtesten zu instalierende Programm das ich je hatte.
Habe Testversion als Abbo runtergeladen will aber kein Abbo sondern nur das gekaufte Produkt verwenden alles super kompliziert .
Bin sehr angefressen és muss doch einfacher zu machen sein .1 vote -
Bug: Reader Install Win10: If Chrome extension option is selected install fails
Environment: Win 10-64/Version 2004/OS Build 19041.330/Dell Inspiron 7000 Series.
If Chrome extension option is selected, my install fails with Libcef.dll error (see entire error in attached image file). Both optional choices were also deselected.With all options deselected, the install runs correctly
The downloaded filename is readerdcenxacrainstall1 vote -
2.1240.03.2.20020
aktivasi gagal
1 vote -
Adobe Acrobat Reader "74004195041 ve benzerir.pdf"dosyasını desteklenmeyen bir dosya türü olduğu için yada zarar gördüğü için
Adobe Acrobat Reader "74004195041 ve benzerir.pdf"dosyasını desteklenmeyen bir dosya türü olduğu için yada zarar gördüğü için açamadı örneğin e posta eki olarak gönderilmiş ve kodu doğru şekilde çözülmemiş .
uyarısı alıyorum bunun çözümü nasıl olur.1 vote -
Cannot set Adobe DC as Default PDF Reader using tool provided within app
Change button removed from Windows 10 2004
2 votes
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