39 results found
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Download Bug
Cannot download documents with this extension. There seems to be a bug that was not present before. Thank you!
7 votes -
Make print work directly from the browser
The print button requires me to use the "Open in desktop" button to print. After tapping the "open in desktop" it will open and have the print dialogue box open. Seems redundant since I would rather not open it in the desktop to begin with.
94 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Printer button won't work
It won't let me print from the browser adobe acrobat
85 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
Lead QA, Adobe
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Ick. I want to Plug ' N Play like how it used to be.
I hate this I just want to open a document! What happened? It used to be easy!!!
9 votesHi Shelly,
Sorry for the inconvenience caused. Can you please share a screenshot so that we can debug at our end. Also, are you not able to view any document or is it specific to a particular document?
Thanks,
Shilpa
Acrobat Team
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Ditto on STOPPING the pop up tour box
I went online to find the solution and fixed it in Preferences, then rebooted and it still pops up EVERY dang time. Stop it.
3 votesSorry for the inconvenience caused due to this issue. Can you please help us with some information on this issue that will help us to debug this further?
- Can you share a screenshot of what popup you are seeing?
- Can you please clarify if you are getting the pop up everytime you open a new PDF or whenever you start the browser afresh?
- Can you please check your cookie settings once? Go to chrome://settings/cookies and check if you have this setting enabled - Clear cookies and site data when you close all windows.
Thanks,
Team Adobe
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pdf dosyası açmıyor. gib sayfası ile entegrasyonu sorunlu
pdf dosyalarını açmıyor. kesinlikle onarılması lazım iş yapamıyoruz çalışamıyoruz. gib sayfası ile entegrasyonunda ciddi sorun var. hemen düzeltilmesini rica ederiz.
1 voteMerhaba Arma,
Size verdiğimiz rahatsızlıktan dolayı gerçekten üzgünüz. Hata ayıklayıp kontrol edebilmemiz için lütfen sorunla karşılaştığınız PDF URL'sini paylaşabilir misiniz?
Teşekkürler,
Shilpa
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desktop app
FIX DESKTOP BUTTON
3 votesHi Sandra,
Sorry to know about your experience with Acrobat in Chrome extension. We request you to help us with the following details to be able to debug the issue-
- Currently installed Extension version
- Current desktop app (Acrobat/Reader) version
- OS details
Thanks,
Shilpa
Team Adobe
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PDF Chrome Text Stacking
I don't know why but these PDFs always stack the text like this when viewing in Chrome. It only happens on these particular downloads which are Resident Ledgers from our software system. When I open them in the desktop software everything looks normal. ¯_(ツ)_/¯
5 votesHi Taren,
Sorry for the inconvenience caused. Can you please share what type of PDFs are you referring to? Also, it would be helpful to debug if you can share such PDF URLs where you are facing the issue?
Thanks and Regards,
Shilpa Setia
Lead Engineer, Adobe
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desktop app button does not work
desktop app button broken
2 votes -
Print Icon Will not work
Allow to print from Adobe Acrobat Online. When you use the print icon on the screen it does NOTHING! You have to "Open in desktop app" or download the file. Super annoying.
7 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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"Print This File" button does NOT work
Only "Print This File" button does NOT work at all. I use the recent ver. of Chrome and this Acrobat for Chrome on Monterey Ver. 12.6. This problem has not solved about a year, so I have to download each pdf file everytime I want to print them out.
6 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Print button does not work
The print button doesn't work. It's extremely annoying and reflects poorly on your product.
5 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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print icon does not work
print icon does NOT work. Please fix it as I do need to print my documents. Thank you.
4 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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all
I am unable to print ANY pdf's from Chrome. They open in in Chrome and I then have to download them so they open in the Adobe Acrobat program. Only then can I print anything. It's a tedious process. I wish NO pdf would open in a browser window. I've tried to find and change the settings so they don't, but have been unsuccessful. >:o(
12 votesHi Robin,
So sorry to know about your experience with Chrome extension. Can you please share the PDF URL (if it is not confidential) or share the exact steps to reproduce the issue? That will be very helpful.
Thanks,
Shilpa Setia
Lead QA
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Printer Button Totally Non Functional
Not being able to print happens on every single PDF that it opens. Having one of my URLs is irrelevant. Also, there is no error message at all either. Nothing happens when I click the print button. There is no action at all nor anyway to engage a printer. The printer button is dead. This message is for Shilpa Setia . Asking the questions that you asked Camille are not helpful at all. When 100 people tell you it's not working, just assume it's not working and go figure it out. It should be easy to recreate on your end.…
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks.
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Print function does not work
The 'print pdf' function does not work. If a print is required then the document has to be opened in the Desktop app and printed from there.
I have been unable to find any error message or setting that I can change to get this function working. What it means is that on most occasions the desktop app is necessary so why not just use it anyway.3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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PRINT BUG not a priority? See so many posts and zero actual solutions
Print feature but absolutely nothing.
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Fix a problem where the printer button does nothing. Makes me waste more time.
All the sudden this new app came up but the printer button doesn't work so it adds an additional step to download the pdf and then print it. What a pain! Why doesn't the printer button work?
2 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Letters are not printing from Chrome
The letter L does not print from the browser extension. I have to download the document and print it from the stand alone program. An additional step that shouldn't be there in the first place.
6 votes
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