39 results found
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desktop app
FIX DESKTOP BUTTON
3 votesHi Sandra,
Sorry to know about your experience with Acrobat in Chrome extension. We request you to help us with the following details to be able to debug the issue-
- Currently installed Extension version
- Current desktop app (Acrobat/Reader) version
- OS details
Thanks,
Shilpa
Team Adobe
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Download Bug
Cannot download documents with this extension. There seems to be a bug that was not present before. Thank you!
7 votes -
desktop app button does not work
desktop app button broken
2 votes -
Ick. I want to Plug ' N Play like how it used to be.
I hate this I just want to open a document! What happened? It used to be easy!!!
9 votesHi Shelly,
Sorry for the inconvenience caused. Can you please share a screenshot so that we can debug at our end. Also, are you not able to view any document or is it specific to a particular document?
Thanks,
Shilpa
Acrobat Team
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PDF Chrome Text Stacking
I don't know why but these PDFs always stack the text like this when viewing in Chrome. It only happens on these particular downloads which are Resident Ledgers from our software system. When I open them in the desktop software everything looks normal. ¯_(ツ)_/¯
5 votesHi Taren,
Sorry for the inconvenience caused. Can you please share what type of PDFs are you referring to? Also, it would be helpful to debug if you can share such PDF URLs where you are facing the issue?
Thanks and Regards,
Shilpa Setia
Lead Engineer, Adobe
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Print Icon Will not work
Allow to print from Adobe Acrobat Online. When you use the print icon on the screen it does NOTHING! You have to "Open in desktop app" or download the file. Super annoying.
7 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Print button does not work
The print button doesn't work. It's extremely annoying and reflects poorly on your product.
5 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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print icon does not work
print icon does NOT work. Please fix it as I do need to print my documents. Thank you.
4 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Printer Button Totally Non Functional
Not being able to print happens on every single PDF that it opens. Having one of my URLs is irrelevant. Also, there is no error message at all either. Nothing happens when I click the print button. There is no action at all nor anyway to engage a printer. The printer button is dead. This message is for Shilpa Setia . Asking the questions that you asked Camille are not helpful at all. When 100 people tell you it's not working, just assume it's not working and go figure it out. It should be easy to recreate on your end.…
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks.
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Fix a problem where the printer button does nothing. Makes me waste more time.
All the sudden this new app came up but the printer button doesn't work so it adds an additional step to download the pdf and then print it. What a pain! Why doesn't the printer button work?
2 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Print function does not work
The 'print pdf' function does not work. If a print is required then the document has to be opened in the Desktop app and printed from there.
I have been unable to find any error message or setting that I can change to get this function working. What it means is that on most occasions the desktop app is necessary so why not just use it anyway.3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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"Print This File" button does NOT work
Only "Print This File" button does NOT work at all. I use the recent ver. of Chrome and this Acrobat for Chrome on Monterey Ver. 12.6. This problem has not solved about a year, so I have to download each pdf file everytime I want to print them out.
6 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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PRINT BUG not a priority? See so many posts and zero actual solutions
Print feature but absolutely nothing.
3 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Slow to load and print
Ever since this extension installed itself on my browser it takes much longer for PDFs to load. I also have to click the print icon repeatedly before it will finally print anything. I never had these problems until this extension installed itself a week or so ago. I run an etsy business that generates customer shipping labels as PDFs so these problems slow down my work day and it becomes very frustrating very quickly.
96 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Letters are not printing from Chrome
The letter L does not print from the browser extension. I have to download the document and print it from the stand alone program. An additional step that shouldn't be there in the first place.
6 votes -
all
I am unable to print ANY pdf's from Chrome. They open in in Chrome and I then have to download them so they open in the Adobe Acrobat program. Only then can I print anything. It's a tedious process. I wish NO pdf would open in a browser window. I've tried to find and change the settings so they don't, but have been unsuccessful. >:o(
12 votesHi Robin,
So sorry to know about your experience with Chrome extension. Can you please share the PDF URL (if it is not confidential) or share the exact steps to reproduce the issue? That will be very helpful.
Thanks,
Shilpa Setia
Lead QA
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Make print work directly from the browser
The print button requires me to use the "Open in desktop" button to print. After tapping the "open in desktop" it will open and have the print dialogue box open. Seems redundant since I would rather not open it in the desktop to begin with.
95 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
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Trouble printing
I can't print directly from the page that opens. I have to save it and then open the page and print it. Not convenient. It was working before.
205 votesHi Camille,
Thanks for sharing your feedback. Apologies for the inconvenience faced by you. We would require some more details to help investigate your issue. Requesting you to please share the PDF url that you were trying to print. Would be extremely helpful if you can also share the error message that you are seeing when you are trying to print the document. Looking forward to hearing from you, so that we can make your experience with the Acrobat extension seamless.
Thanks and Regards,
Shilpa Setia
Lead QA, Adobe
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Printer button won't work
It won't let me print from the browser adobe acrobat
85 votesHi,
Apologies for the inconvenience caused to you. Requesting you to share some additional details with us and try a troubleshooting step to help you further -
- Can you please share the PDF URL (if it is not confidential) OR share the exact steps to reproduce the issue?
- Also, can you please open these browser settings - chrome://settings/content/pdfDocuments and check if the following setting for opening PDFs in browser is enabled "Open PDFs in Chrome". If not, please toggle from "Download PDFs" to "Open PDFs in Chrome". Now, please try to open PDFs in the Acrobat Viewer and print again.
Hoping the above will resolve your issue. Requesting you to please confirm to us by reverting back if your issue is resolved.
Thanks and Regards,
Shilpa Setia
Lead QA, Adobe
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