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  1. 3 votes

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    Resolved  ·  Vivek Chandra responded

    Great to know that Zaid. Let us know if you need any other help. :)

    Regards
    Vivek

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    Vivek Chandra commented  · 

    Hi Zaid

    You can upload the files to Adobe Document Cloud or any other cloud (Dropbox, Google Drive, etc) and share the link with us.

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi Zaid

    Thanks for bringing this to our notice. Can you please share the file/s you are seeing the issue with. It would help us in understanding it better and quicker.

    Thanks
    Vivek Chandra

  2. 3 votes

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    Hi,
    I have shared your concerns to the Engineering team. We don’t have immediate plan for this but we have kept this in their radar and you may see it fixed in future releases.

    Thanks
    Rachit

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    Vivek Chandra commented  · 

    Hi Don

    Can you please share the file(s) with us where you see this problem. This would help us investigate faster.

    Thanks
    Vivek Chandra

  3. 3 votes

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    An error occurred while saving the comment
    Vivek Chandra commented  · 

    Hi Sam

    We have made some improvements in ROL recently. Can you please confirm is the issue is resolved with the latest version on Acrobat/Reader?

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi Sam

    Read out Loud has some issues on Mac. While we are reviewing your request, you can try using VoiceOver in its place.

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi Sam

    Additionally, can you please share if you are trying to use Read Out Loud on Windows or Mac OS.

    Regards
    Vivek

  4. 45 votes

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    Hi Joel,
    We are always working to make it a better of experience for our accessibility customers.
    We’ll be adding the support of Undo/Redo in order panels and Reading Order Tool in our coming releases.
    Can you please tell me why you need the Tags Panel and Reading Order to be merged.

    Thanks
    Rachit.

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    Vivek Chandra commented  · 

    Hello Sir

    Can you please be more specific in what are the things that trouble you. We have already added the support of Undo/Redo while remediating tags.
    We are also working on making improvements in the Touch Up Reading Order tool. Your specific pain points will help us plan better.

    Thanks
    Vivek

  5. 5 votes

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    HI David,
    We tried on our side on the latest build. It is fixed on our side. Please update on the latest build.
    Although the issue faced by you may be because you have not turned off Protected View, Please turn it off and you won’t be facing the issue anymore.

    Thanks
    Rachir

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    Vivek Chandra commented  · 

    Hi David

    Thanks for your feedback. This is indeed a break from our end. We sincerely apologize for that. I have raised a bug for the same and hopefully we will fix this soon. :)

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi

    Sorry for the trouble you are facing. Can you please share the exact Acrobat/Reader version you are using?

    Thanks.

  6. 3 votes

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    Need Info  ·  Lovekesh garg responded

    Hi Bruno,

    Can you please share the steps where you are facing this issue. Also, if it is file specific, can you please share 1 file as well.

    Thanks.

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    Vivek Chandra commented  · 

    Hi Bruno

    The crash logs do not help much and they are different and we are not able to come to a defined workflow using those.
    Can you please share the workflows where you observe these crashes?
    Some files on which the crash happens would also help.

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi Bruno

    As requested yesterday, can you share the steps which lead to this crash. Or if this is specific to some file/files, can you share those files?

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi Bruno

    Can you share the steps which lead to the crash? It would help us in trying to reproduce the issue locally.

    Thanks

  7. 7 votes

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    An error occurred while saving the comment
    Vivek Chandra commented  · 

    Hi

    Thanks for the request. We have shared this with the management to consider.

    Thanks

  8. 4 votes

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    An error occurred while saving the comment
    Vivek Chandra commented  · 

    Hi

    Acrobat has the option for users to set their desired Preference for Default Layout and Zoom.
    You can go to Edit -> Preferences ( or Ctrl+K on Win and Cmd+K on Mac) -> Page Display -> Page Layout.
    Choose your preferred option from Dropdown menu to suit your needs.
    Please let us know if this works for you.

    Thanks
    Vivek

  9. 1 vote

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    An error occurred while saving the comment
    Vivek Chandra commented  · 

    Hi Chris

    The link is active now. Please check and confirm.

    Thanks
    Vivek

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    Vivek Chandra commented  · 

    Hi

    Apologies for the delayed response on this but can you please let me know if the problem is still there. I could not find any "Accessibility Resource Centre" link on Online Support page. Can you please share a screenshot of where it actually is?

    Thanks