Bug: General preferences > Use Single Key Accelerators To Access Tools: doesn't work
Both, Acrobat DC and Reader DC ignore the "General preferences > Use Single Key Accelerators To Access Tools" settings.
Although I checked this option, whenever I open a PDF document, acceleration keys (e.g. "H" or "D" for changing the selection mode) don't work.
Deselecting and selecting this option in General Preferences temporarily enables this feature, but both programs "forget" this setting the next time one of them is getting launched.
We tried on our side on the latest build. It is fixed on our side. Please update on the latest build.
Although the issue faced by you may be because you have not turned off Protected View, Please turn it off and you won’t be facing the issue anymore.
Jan Degen commented
As of today, same issue for me. This issue is not resolved.
Steps to reproduce:
- Activate "Single Key Shortcuts"
- Deactivate "Protected View"
- Close Adobe Acrobat
- Open Adobe Acrobat
- Single Key Shortcuts do not work
- Click on a tool icon in the toolbar
- Single Key Shortcuts work
Running on Windows 10 Enterprise Version 1909
Adobe Acrobat latest version (as of 15.09.2020): Version 20.0
Edit: I have opened a bug to reopen this bug here, please support: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/41394451-please-reopen-bug-general-preferences-use-sing
@David: Would you mind sharing details about the operating system you are using and when was the last time you set it up? Have you tried uninstalling Pro DC and re-installing it?
Sorry, tried as suggested in Pro DC 19.010.20069 but problem still occurs.
However here is a clue:
1. Open Acrobat by double-clicking on a document.
2. Try to change tool using accelerator eg V to H or reverse - nothing happens.
3. Hover over the tool button in the UI - tooltip does not offer the accelerator key.
4. Click on the tool button - tool is activated ***and*** the tooltip now offers the key!
Not working for me either. Latest build of Acrobat DC via CC 2019. I can get this to work once -- so I go into preferences, turn it off and then back on, and click ok. But after a restart of Acrobat DC, it no longer works. Very frustrating.
It's another workaround, like the one in my comment below. But neither is exactly a resolution!
The general case seems to be that a range of UI interactions activate the accelerators.
Works for me. Excellent!
@David: Did you make sure to have Protected View disabled? After I dismiss the Protected View band displayed above the document, everything works fine for me.
Sorry to say still not completely fixed for me in 2009.008.20071 under Windows 10 Pro 64-bit with latest updates. Accelerators work but only once an 'accelerable' tool has been clicked in the UI. Seems to happen with all documents.
Excellent! I'm looking forward to the upcoming Acrobat/Reader versions then.
Thanks for taking the time.
Did the single key accelerators change with Adobe DC? W for text is no longer working, but some of the other acceleration keys are working.
Hi David, a sample document is already attached to this thread. Have a look below ...
Further exploring this issue it is definitely sensitive to the document opened, (and even then can resolve itself). I would attach an example document if this were enabled!
AdminVivek Chandra (Admin, Adobe) commented
Thanks for your feedback. This is indeed a break from our end. We sincerely apologize for that. I have raised a bug for the same and hopefully we will fix this soon. :)
Getting the same issue with both Reader and Pro (2008.009.20050) under Win 10 64-bit with latest updates.
No problem when the program is opened from the Start menu, just when opened via a document.
Here's a hyperlink to a document behaving this way:
When I download and double-click that PDF file (I'm using Windows 10x64), no matter whether I hit the "H" or "V" button - the mouse cursor doesn't change.
And the upper toolbar doesn't show keyboard shortcuts in the corresponding quickinfos, either.
Thank you, Vivek, for trying to help.
It looks like this error depends on the document to open. Unfortunately I cannot attach documents here.
The Reader version reads: VersionContinuous | Version 2018.009.20044
AdminVivek Chandra (Admin, Adobe) commented
Sorry for the trouble you are facing. Can you please share the exact Acrobat/Reader version you are using?