I have 4 machines that are each connected to a Fujitsu FI-7160 and have Acrobat DC for Windows installed. ALL 4 HAVE THE SAME ISSUE, so I suspect it is a software issue. When scanning multiple pages, it crashes. The machines are 3 macs running parallels 13 and windows 10, while the 4th is an HP i7 pc with Windows 10. All suffer this insufferable issue. Tax season requires these things to work now. Would appreciate any help one could offer.

No update available!

@David

We currently do not support the Acrobat 10 version.
So I suggest you to please use trial version of latest Acrobat DC-

https://acrobat.adobe.com/in/en/free-trial-download.html

Also, you have an option while installing Acrobat DC that it won't impact your Acrobat 11.

Thanks
Rishabh

Acrobat Pro DC Core Version 17.3072
Windows 10 x64
Create>PDF from Scanner>Custom Scan>Scan
Canoscan 9000F
Scanning multiple pages worked fine until early July when Windows released most recent update
Can't scan more than one sheet when Program stops. Will work when using the TWAIN setup but it is too cumbersome.

1. 10.1.16
2. Windows 10
3. Create>PDF from Scanner>Custom Scan>Scan
4. Brother MFC-J6920DW

Hi David,

Please revert on this. We are unable to move further in this issue without the requested information.

Thanks
Rishabh

Hi David,

We are sorry for the issue you are facing.
For further investigation could you please share this information:
1) Acrobat Build Number
2) Platform Operating System
3) Steps & Settings used while scanning
4) Scanner model information

Thanks,
Rishabh